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- Tasks: Manage compliance and helpdesk operations for schools, ensuring top-notch service delivery.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services with a people-first culture.
- Benefits: Enjoy flexible working, enhanced pension schemes, private medical insurance, and retail discounts.
- Why this job: Join a supportive team focused on community impact and personal development in a dynamic environment.
- Qualifications: Experience in Facilities Management and health & safety qualifications like IOSH/NEBOSH are essential.
- Other info: We value diversity and welcome applications from all backgrounds, including ex-armed forces personnel.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking to recruit an experienced and highly organised Compliance & Helpdesk Manager to lead a dynamic team and ensure seamless operations across compliance and helpdesk functions. role, you will manage a site team including a Data Processor, PPM Planner, and Helpdesk Coordinator, while serving as the go-to expert for interpreting KPIs and contract obligations. You\’ll oversee monthly client meetings, compile and deliver accurate reports, and ensure all outputs meet contractual and regulatory requirements.
Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors.We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We\’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we\’re looking for
We\’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Directly manage and lead three key office staff: the Data Processor, the Helpdesk Coordinator, and the PPM Planner.
- Enhance staff performance and utilization, encouraging the team to deliver their best work.
- Develop a thorough understanding of the contract KPIsئينsupport internal stakeholders.
- Be the go-to resource for explaining KPI details and ensuring the business understands these metrics.
- Coordinate with the team to gather data, request extensions if neededഅതും ensure timely delivery of client outputs.
- minutes and issue all required reports (monthly, weekly, annual, utilities) in line with contractual requirements.
- Represent the department in monthly meetings with the SPV, the authority, and the schools, reporting on performance data and office developments.
- Calculate and report monthly on any unavailability and penalty deductions, ensuring accurate tracking of performance failures.
Key requirements:
- Strong understanding of Total FM services
- Knowledge of statutory and contractual compliance requirements (PPMs, KPIs, SLAs).
- Experience managing helpdesk functions, ensuring timely response and resolution.
- Ability to compile, interpret, and present weekly, monthly, and annual reports (including utility and compliance reports).
- Familiarity with contract agreements and obligations, including roofing and building compliance.
- Proven experience line‑managing multiple roles (e.g. Data Processor, PPM Planner, Helpdesk Coordinator).
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That\’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you\’ll be part of an inclusive and supportive cultureawule where you\’re encouraged to thrive. We\’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer aанди wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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Compliance and Helpdesk Manager employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Helpdesk Manager
✨Tip Number 1
Familiarise yourself with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the specific compliance regulations and health and safety standards relevant to the education sector. Being able to discuss these in detail will showcase your expertise and commitment to maintaining high standards in your role.
✨Tip Number 3
Network with professionals in the Facilities Management sector, especially those with experience in PFI. Attend industry events or join relevant online forums to gain insights and potentially connect with someone at Pinnacle Group.
✨Tip Number 4
Prepare to discuss your previous experiences in managing teams and delivering compliance. Use specific examples that highlight your organisational skills and ability to handle audits and performance reviews effectively.
We think you need these skills to ace Compliance and Helpdesk Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in facilities management and compliance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in facilities management, particularly any roles involving compliance and health and safety. Mention specific achievements that demonstrate your ability to manage teams and deliver results.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your professional life.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pinnacle Group
✨Understand the Company Values
Familiarise yourself with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Compliance Knowledge
Since the role involves managing compliance, be ready to discuss your understanding of health and safety regulations and environmental legislation. Prepare specific examples of how you've ensured compliance in previous roles, particularly in Facilities Management.
✨Demonstrate Leadership Skills
As a Compliance and Helpdesk Manager, you'll be leading a team. Think of instances where you've successfully managed teams or projects, highlighting your organisational and time management skills. Be ready to discuss how you handle performance reviews and disciplinary procedures.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Consider potential challenges you might face in this role, such as managing audits or client relationships, and think through how you would address them effectively.
