At a Glance
- Tasks: Lead a team to deliver top-notch property accounting services and client support.
- Company: Join Pinnacle Group, a leading provider of housing and community services.
- Benefits: Enjoy flexible working, private medical insurance, and personal development opportunities.
- Other info: Be part of a diverse, inclusive culture that values your growth.
- Why this job: Make a real impact in housing management while developing your leadership skills.
- Qualifications: Strong accounting skills and proven management experience are essential.
The predicted salary is between 40000 - 50000 £ per year.
Pinnacle Group are looking for an experienced Client Account Manager to join the Homes Income Team within the Homes division to lead a team of client accountants and account administrators during a period of transition. You will ensure the team delivers an efficient, high-quality and valued service to our clients and end customers alike. With a natural attention to detail and strong people management skills, you will help deliver our best-in-class ambition through the development of robust processes, a high-performing team, and a customer-centric approach.
Performing an important role in the business, you will act as a key point of contact for operational colleagues and other internal stakeholders. The role also has an external focus, meeting with clients to present reports and discuss performance. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be a qualified or highly experienced finance professional with a strong background in financial reporting and team leadership. They will bring solid technical accounting expertise, with the ability to maintain accuracy, control and compliance in a deadline-driven environment. Comfortable in a client-facing role, they will be confident presenting financial information, building relationships, and influencing stakeholders both internally and externally. Experience within the housing, property or public sector would be advantageous.
Key responsibilities
- Provide day-to-day management, training and support to a team of client accountants and accounts administrators who collectively provide property accounting services to our clients.
- Foster a high-performance culture focused on continuous improvement, accountability, and customer service.
- Build and develop a best in class team to ensure client reporting is up to standard and KPIs are met.
- Ensure client accounts are prepared in line with client deadlines to meet KPIs, as well as statutory deadlines.
- Act as a primary finance contact for internal departments and external clients regarding contract performance and reporting on all accounting and income related issues.
- Collaborate with operational teams to ensure financial alignment with service delivery.
- Ensure compliance with all relevant housing regulations, financial governance standards, and internal controls.
- Keep abreast of changes in housing legislation and accounting policies.
- Support internal and external audits related to client accounts and income collection.
- Champion the use of financial systems and data analytics to support team performance.
Key requirements
- Strong accounting skills backed by a qualification or sound working experience.
- Proven management experience in a finance role preferably within the housing, property or public sectors, ideally with knowledge of social housing governance frameworks and regulatory requirements.
- Ability to plan and prioritise effectively to meet changing priorities and demands.
- Proven ability to meet financial reporting deadlines.
- Strong end to end service charge accounting experience, including budgeting, year-end accounts, accruals, prepayments, voids and statutory deadlines.
- Proactive communicator able to collaborate effectively with clients, auditors and internal teams.
- Experience with MRI Qube or similar property management systems is advantageous.
- Up-to-date knowledge of housing regulations and financial reporting standards.
- A self-starter with a strong sense of urgency and delivery skills.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Client Accounts Manager employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Client Accounts Manager, you will lead a dedicated team in a dynamic environment, benefiting from extensive training, flexible working arrangements, and a comprehensive benefits package designed to enhance your career and personal life. With a commitment to diversity and community engagement, Pinnacle Group empowers its employees to thrive while making a meaningful impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Accounts Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Pinnacle Group and understand their values and services. Be ready to discuss how your experience aligns with their mission and how you can contribute to their high-performance culture.
✨Tip Number 3
Showcase your expertise! Bring along examples of your past work, especially any financial reports or team management successes. This will help you demonstrate your strong accounting skills and ability to lead a team effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Client Accounts Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Accounts Manager role. Highlight your experience in financial reporting and team leadership, and don’t forget to showcase your people management skills. We want to see how you can help us deliver that best-in-class ambition!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Pinnacle Group. Mention our core values like Trust and Respect, and how you embody them in your work. Let’s see your personality come through!
Showcase Relevant Experience:When filling out your application, make sure to highlight any relevant experience in the housing, property, or public sectors. We’re looking for someone who understands the unique challenges of these areas, so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Know Your Numbers
As a Client Accounts Manager, you'll need to demonstrate your strong accounting skills. Brush up on key financial concepts and be ready to discuss your experience with financial reporting, budgeting, and compliance. Prepare specific examples of how you've successfully managed accounts in the past.
✨Showcase Your Leadership Skills
This role requires proven management experience, so think about times when you've led a team or improved processes. Be prepared to share how you fostered a high-performance culture and supported your team in achieving their goals. Highlight your ability to train and develop others.
✨Client-Facing Confidence
Since you'll be meeting clients and presenting reports, practice your communication skills. Think about how you can build relationships and influence stakeholders. Prepare to discuss how you've handled client interactions in the past, especially in challenging situations.
✨Stay Updated on Regulations
Make sure you're familiar with the latest housing regulations and financial governance standards. Being knowledgeable about these topics will show your commitment to compliance and excellence. Consider discussing any recent changes you've adapted to in your previous roles.
