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- Tasks: Coordinate repairs and maintenance for properties, ensuring quality and compliance.
- Company: Join Pinnacle Group, a leader in housing and community services.
- Benefits: Enjoy flexible working, private medical insurance, and personal development opportunities.
- Other info: Diverse and inclusive culture that values your growth and contributions.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in repairs coordination with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for a Repairs Coordinator to join Homes Division working within our Pinnacle Asset Acquisition & Management team (PAAM). In this role you will support the Assistant Asset Lifecycle Manager in delivering the Asset Lifecycle Strategy covering void works, planned and statutory maintenance, capital replacement and compliance. You will take ownership of reactive maintenance and emergency repairs across PAAM properties ensuring all works meet contractual requirements, deliver value for money and adhere to health and safety standards.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have experience in a similar role ideally from a customer service background within repairs coordination with strong organisational and communication skills. You will be commercially aware, resilient under pressure and confident in managing repairs. Excellent IT skills, attention to detail and the ability to influence at all levels are essential. If you are ambitious, adaptable and committed to delivering best-in-class service, we would love to hear from you.
Key responsibilities
- Supporting the collection of asset management data during the Acquisition phase
- Ensuring that contracted service levels are understood and delivered in accordance with associated KPIs and performance effectiveness
- Risk management – supporting early identification of potential problems and assisting development of risk mitigation strategies
- Working closely with the Finance team to ensure the correct cost management of each property
- Supporting analysis of the assets to drive the lifecycle strategy at each property
- Managing warranties and call back work
- Managing the completion of planned and reactive works
- Leading the repairs function ensuring all repairs are completed in accordance with KPIs and the asset lifecycle strategy
- Ensuring all repairs offer good value for money
- Ensuring that repairs are completed in accordance with relevant health and safety legislation and Pinnacle Group policies
- Ensuring recovery of all tenant related repair costs
Requirements
- Experience in a similar role with knowledge of repairs coordination
- Resilient and positive with the ability to deliver results under pressure
- Strong financial and commercial awareness in an operational context
- Excellent communication skills and ability to influence at all levels
- Highly organised with strong IT skills and attention to detail
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds—especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Repairs Coordinator in City of Westminster employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend industry events or join online forums where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding our values. Think about how your experience aligns with our mission to support thriving communities. Show us you’re not just looking for any job, but that you genuinely want to be part of our team.
✨Tip Number 3
Practice your communication skills! As a Repairs Coordinator, you’ll need to influence at all levels. Role-play common interview questions with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining Pinnacle Group and contributing to our mission.
We think you need these skills to ace Repairs Coordinator in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Repairs Coordinator role. Highlight your experience in repairs coordination and customer service, and don’t forget to showcase those strong organisational and communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Pinnacle Group. Be sure to mention your resilience under pressure and your commercial awareness.
Show Off Your IT Skills: Since excellent IT skills are essential for this role, make sure to mention any relevant software or tools you’re familiar with. If you’ve used specific systems for managing repairs or asset data, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Repairs Coordinator. Familiarise yourself with asset lifecycle strategies, reactive maintenance, and compliance standards. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've effectively communicated with different stakeholders in past positions. Think about times when you influenced decisions or resolved conflicts, as these stories will demonstrate your ability to manage repairs and coordinate with teams.
✨Demonstrate Organisational Skills
Being highly organised is crucial for a Repairs Coordinator. Bring along examples of how you've managed multiple tasks or projects simultaneously. You could even create a simple timeline or checklist to illustrate your approach to prioritising work and ensuring deadlines are met.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Prepare for scenarios related to emergency repairs or managing warranties. Think through how you would handle potential issues and be ready to discuss your thought process and decision-making strategies.