Pinnacle Group is seeking a skilled Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Chelmsford contact centre. The role focuses on delivering first-class service, meeting performance targets and supporting staff across on-duty shifts.
This 20-hour per week position requires flexibility to cover evenings and weekends, with a first point of escalation for operational issues. You will monitor real-time KPIs, coach agents, and report on shift performance to ensure
#J-18808-LjbffrPart-Time Contact Centre Shift Manager | Elevate CX in Chelmsford employer: Pinnacle Group
Pinnacle-Group is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of both students and staff. With opportunities for professional growth and a range of diverse benefits, including training and development programmes, working in Clacton-on-Sea allows you to make a meaningful impact in the community while advancing your career in electrical maintenance.
