Pinnacle Group are seeking a skilled Shift Manager to lead a team of Customer Service Advisors at our Chelmsford contact centre. This part-time role is 20 hours per week, with shifts including evenings and weekends, supporting real-time operations and delivering high service levels.
You will monitor call volumes, wait times and agent availability, provide coaching, and drive improvements across multi-channel customer inquiries while ensuring compliance with policies and regulatory requirements.
#J-18808-LjbffrPart-Time Contact Centre Shift Lead (Evenings/Weekends) in Chelmsford employer: Pinnacle Group
Pinnacle-Group is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of both students and staff. With opportunities for professional growth and a range of diverse benefits, including training and development programmes, working in Clacton-on-Sea allows you to make a meaningful impact in the community while advancing your career in electrical maintenance.
