Pinnacle Group are seeking a skilled Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Chelmsford Contact Centre. The role is based at Pinnacle Connect, our national 24/7 centre serving housing associations and local authorities.
You will oversee daily operations across shifts (including evenings and weekends), drive customer experience, and ensure service levels. The role requires motivating staff, coaching on-shift, and delivering performance improvements.
#J-18808-LjbffrContact Centre Shift Manager - 24/7 Ops (Evenings/Weekends) in Chelmsford employer: Pinnacle Group
Pinnacle-Group is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of both students and staff. With opportunities for professional growth and a range of diverse benefits, including training and development programmes, working in Clacton-on-Sea allows you to make a meaningful impact in the community while advancing your career in electrical maintenance.
