Business Development Executives in Cardiff

Company Description:

Pinnacle Complete Office Solutions is a Xerox|Lemark Signature Platinum Partner with over 37 years of industry experience, established in 1989 and operating internationally. The company specialises in workplace technology services, leveraging new technologies and adapting to market needs.

Role Description:

We are seeking two driven, ambitious Business Development Executives to accelerate growth by generating new sales opportunities within our existing customer base and acquiring new customers.

The primary focus of this role is to identify and engage potential new customers, generating qualified leads and sales appointments for our sales team. Through proactive outbound calling, prospecting, networking, and relationship building, the Business Development Executive will play a key role in creating new business opportunities and supporting revenue growth across the organisation.

In addition to developing new business opportunities, the role will also involve maintaining regular contact with existing customers to identify opportunities for additional products and services across our wider group of businesses.

This is an ideal opportunity for a confident communicator who enjoys building relationships, opening doors, and being rewarded for success through a commission structure linked to converted business.

Key Responsibilities:

New Business Development

• Identify and contact prospective customers through outbound telephone activity, email campaigns, referrals, and other lead-generation methods.
• Research target markets, organisations, and decision-makers.
• Generate qualified sales leads and appointments for the sales team.
• Develop and maintain a pipeline of potential opportunities.
• Build relationships with prospective customers and create interest in the company's products and services.
• Work towards agreed lead generation, appointment, and conversion targets.
• Follow up on marketing-generated enquiries and campaigns.

Customer Growth & Account Expansion

• Maintain regular contact with existing customers to understand their current and future requirements.
• Identify opportunities to increase customer spend through additional products and services.
• Introduce customers to solutions available across the wider group of businesses.
• Support account managers and sales teams with cross-selling and upselling opportunities.

Sales Collaboration

• Work closely with sales colleagues to ensure qualified opportunities are handed over effectively.
• Track progress of generated leads through to conversion.
• Support sales initiatives and contribute market intelligence and customer feedback.
• Attend sales and business review meetings as required.

Administration & Reporting

• Keep CRM records accurate and up to date.
• Record all customer interactions, opportunities, and outcomes.
• Produce activity and pipeline reports as required.
• Ensure compliance with company policies and data protection requirements.

Key Performance Indicators (KPIs):

Success within the role will typically be measured by:

• Number of outbound prospecting calls completed.
• Number of new prospect conversations held.
• Qualified leads generated.
• Sales appointments secured.
• Value of opportunities created.
• Revenue generated from converted leads.
• New customer acquisition levels.
• Additional revenue opportunities identified within existing accounts.

Skills & Experience:

Essential

• Experience in business development, lead generation, telesales, sales development, or a similar customer-facing role.
• Proven ability to engage decision-makers and uncover sales opportunities.
• Excellent telephone communication and relationship-building skills.
• Strong commercial awareness and customer focus.
• Ability to work independently and manage a prospect pipeline.
• Comfortable working to targets and performance-based objectives.
• Good organisational and CRM administration skills.

Desirable

• Experience in a B2B sales environment.
• Knowledge of consultative selling techniques.
• Experience generating opportunities for field or account-based sales teams.

Personal Attributes:

• Self-motivated and target-driven.
• Positive, resilient, and persistent.
• Confident communicator with strong listening skills.
• Professional and credible when engaging senior decision-makers.
• Highly organised with strong attention to detail.
• Team-oriented while capable of working independently.
• Motivated by achieving results and earning commission.

What We Offer:

• Competitive basic salary.
• Uncapped commission scheme based on converted business opportunities.
• Company pension scheme.
• Ongoing training and development.
• Opportunities for career progression.
• Supportive and collaborative working culture.

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