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- Tasks: Oversee daily operations of a high-end residential development and manage on-site staff.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Flexible working, enhanced pension, private medical insurance, and personal development plans.
- Why this job: Join a people-first organisation and make a real difference in community living.
- Qualifications: Experience in customer service and knowledge of maintenance and Health & Safety.
- Other info: Dynamic role with opportunities for career growth and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Pinnacle Group are looking to recruit a proactive Estate Manager to oversee the day-to-day operations of a high-end residential new build development, ensuring that responsibilities as the Managing Agent are effectively discharged and estate-based personnel are managed and supervised. This site-based role is at Kew Bridge West, Brentford. The working hours are Monday – Friday, 9am – 5pm.
Responsibilities
- Undertake regular site inspections, complete reports covering observations and remedial works required.
- Instruct contractors for repair works and verify contractor work is completed to specification.
- Obtain quotes to make good and obtain approval from the insurance company to proceed.
- Respond to leaseholder/resident enquiries by phone, email, and face-to-face.
- Create and issue periodic estate newsletters and updates on the residents\’ portal.
- Assist in arranging estate meetings and events with leaseholders/residents.
- Assist in managing all on-site staff including sickness and performance reviews.
- Arrange periodic Health and Safety assessments and inspections (e.g., lifts, plant, machinery, water and fire) and discharge any resulting actions.
What we are looking for
- Experience: At least 2 years\’ experience of working with the public is desirable, ideally in a service-related, customer-facing capacity.
- Knowledge of general maintenance and Health & Safety requirements in a new build environment.
- Ability to resolve complaints effectively and within procedures.
- Friendly and helpful, polite and courteous, with a flexible approach.
- Disability Confident: We are an employer under the Disability Confident scheme.
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
About Pinnacle Group
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We\\\’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; this reflects how we treat our employees and customers.
Benefits
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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Building Manager employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Pinnacle Group's values and how they treat their employees. This will help you tailor your responses and show that you're a great fit for their people-first approach.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to estate management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've effectively resolved complaints or managed challenging situations in the past. This will demonstrate your ability to handle the responsibilities of a Building Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Building Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Building Manager role. Highlight your experience in managing teams and overseeing operations, especially in a residential setting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Pinnacle Group. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since you'll be dealing with residents and contractors, it's crucial to demonstrate your communication skills. Make sure your application is clear, concise, and free of errors. We love a well-presented application!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Building Manager and the specific responsibilities outlined in the job description. Familiarise yourself with the key tasks like site inspections, managing contractors, and handling resident enquiries. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role involves a lot of interaction with residents and staff, be ready to demonstrate your customer service skills. Think of examples where you've effectively resolved complaints or managed a team. Highlighting your friendly and flexible approach will resonate well with them.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Dress the Part
Even though it’s a site-based role, first impressions matter! Dress smartly and professionally for the interview. It reflects your seriousness about the position and respect for the company’s values. Plus, it’ll boost your confidence!
