At a Glance
- Tasks: Provide exceptional front-of-house services and assist residents and visitors.
- Company: Join Pinnacle Group, a leader in luxury residential management.
- Benefits: Enjoy flexible working, private medical insurance, and personal development plans.
- Other info: Work in a dynamic environment with great career growth opportunities.
- Why this job: Be the welcoming face of a high-end community and make a real difference.
- Qualifications: Experience in luxury concierge and a valid SIA Licence required.
The predicted salary is between 26400 - 30000 £ per year.
Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based at a luxury, high-end housing site in Bromley by Bow. Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents' management companies.
Your responsibilities will include greeting and assisting guests, managing building access, handling inquiries, and ensuring a welcoming environment. This is a full-time role to work on a 4 days on, 4 days off basis, 7am to 7pm and is located at St Andrews Village. A valid SIA Licence is an ESSENTIAL requirement for this role.
We are looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Responsibilities- To greet all residents in a polite, professional manner using either their name or 'Sir' or 'Madam'.
- Monitor the inbox and answer all emails in a timely manner.
- Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book.
- Patrol the site and report any repairs or criminal activity to the Property Manager.
- Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal.
- Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager.
- Report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
- Ensure all Front Desk and lobby areas are kept clean and tidy at all times.
- Obtain monthly meter reads for all communal electricity meters.
- Good levels of spoken and written English/grammar.
- Experience of working in a high-end, luxury residential concierge setting.
- Must hold a valid SIA Licence.
- CCTV Licence preferred.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Concierge Officer in Bromley employer: Pinnacle Group
Pinnacle Group is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture at our luxury housing site in Bromley by Bow. With a comprehensive benefits package including flexible working arrangements, private medical insurance, and personal development plans, we are committed to fostering a rewarding environment where our Concierge Officers can thrive while delivering excellence to our residents and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in Bromley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pinnacle Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pinnacle Group
Don't be shy about reaching out to Pinnacle Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Officer in Bromley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pinnacle Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pinnacle Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
