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- Tasks: Manage housing services for military families, ensuring smooth transitions and high-quality support.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Flexible working, private medical insurance, enhanced pension, and retail discounts.
- Why this job: Make a real difference in the lives of service families while developing your career.
- Qualifications: Experience in housing management or customer service, strong communication skills required.
- Other info: Join a values-driven culture with opportunities for personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service.
Pinnacle Service Families manages 49,000 military family homes across the UK - one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners.
This is a full-time role based in Blandford with frequent travel across the South Coast including Poole and Portsmouth. A full UK driving licence is essential. An electric company vehicle is provided.
Key responsibilities will include:
- Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
- Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
- Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
- Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
- Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
- Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
- Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
- Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
Key requirements:
- Experience in housing management or a customer-focused operational role, in either public or private sectors.
- Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
- Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
- Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
- Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).
Our offer:
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
Housing Officer in Blandford Forum employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Blandford Forum
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector or related fields. Attend local events or online webinars where you can meet potential employers and industry partners. Remember, it’s all about who you know!
✨Tip Number 2
Practice your pitch! You never know when you’ll bump into someone from Pinnacle Group or another housing organisation. Have a quick, engaging summary of your experience and what you can bring to the table ready to go. Confidence is key!
✨Tip Number 3
Stay active on social media, especially LinkedIn. Share relevant articles, engage with posts from companies you’re interested in, and don’t hesitate to reach out directly to hiring managers or recruiters. It shows initiative and keeps you on their radar!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight how your skills align with the values and needs of Pinnacle Group. Let’s get you that Housing Officer role!
We think you need these skills to ace Housing Officer in Blandford Forum
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management or customer service. We want to see how your skills align with the role of Housing Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since this role involves engaging with a variety of stakeholders, it’s crucial to demonstrate your strong communication abilities. Use specific instances where you’ve successfully built relationships or resolved issues to illustrate your point.
Highlight Your Organisational Skills: As a Housing Officer, managing a mobile patch effectively is key. Share examples of how you’ve organised appointments or managed multiple tasks simultaneously. This will show us that you can handle the demands of the role.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Officer and the specific responsibilities outlined in the job description. Familiarise yourself with Pinnacle Group's values and how they align with your own experiences in housing management or customer service.
✨Showcase Your Communication Skills
Since this role involves engaging with diverse stakeholders, prepare examples that demonstrate your strong communication and relationship-building skills. Think of situations where you've successfully navigated sensitive conversations or built rapport with clients, especially in a housing context.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you would handle challenges related to family wellbeing or housing conditions. Prepare specific examples of past experiences where you identified issues and implemented effective solutions, showcasing your ability to manage complaints and tenancy breaches diplomatically.
✨Plan for the Mobile Patch
Since the role requires managing a mobile patch, be ready to discuss how you would organise your time and appointments effectively. Highlight any previous experience you have with managing multiple tasks or locations, and express your willingness to travel and adapt to changing circumstances.
