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- Tasks: Help residents manage rent and service charge payments while reducing arrears.
- Company: Join Pinnacle Group, a leading provider of housing services in the UK.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing income collection and strong communication skills required.
- Other info: Remote role with opportunities for personal development and growth.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrears targets.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You'll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we'd love to hear from you. This is a remote role with ad hoc attendance to local offices or schemes.
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities- Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies.
- Take ownership of individual performance targets and contribute to the overall success of the income collection service.
- Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager.
- Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery.
- Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints.
- Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met.
- Experience working in a housing and income collection setting.
- Background in credit control with practical knowledge of income recovery processes.
- Confident using housing management systems to monitor and manage accounts.
- Solid understanding of the legal framework for housing including Pre-Action Protocols.
- Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit.
- Proficient in MS Office applications including Word, Excel and Outlook.
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Income Collection Officer in Birmingham employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Officer in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pinnacle Group. Understand their values and how they operate in the housing sector. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Income Collection Officer, you'll need to build trust with residents. Try role-playing difficult conversations with friends or family to boost your confidence and prepare for those challenging situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues, especially in income recovery or housing management. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Pinnacle Group. Don’t miss out!
We think you need these skills to ace Income Collection Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Collection Officer role. Highlight your experience in housing and income collection, and show how your skills align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Showcase Your Communication Skills: As a confident communicator, it's essential to demonstrate your ability to build rapport with residents. Use examples from your past experiences where you've successfully navigated challenging situations to support your application.
Highlight Relevant Experience: Be sure to mention any background you have in credit control or welfare benefits. This will help us see how well you understand the legal framework for housing and income recovery processes, which is crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing income management and welfare benefits, especially Universal Credit and Housing Benefit. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges residents face.
✨Show Your Empathy
Since this role involves working closely with residents, it's crucial to demonstrate your empathetic approach during the interview. Share examples of how you've built trust and rapport in previous roles, especially in challenging situations. This will highlight your ability to connect with tenants.
✨Prepare for Problem-Solving
Expect questions that assess your problem-solving skills. Think of specific instances where you've successfully reduced arrears or managed difficult conversations. Be ready to explain your thought process and the steps you took to achieve positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support you'll receive from the Income Manager, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
