At a Glance
- Tasks: Support housing teams with admin tasks and coordinate appointments for service families.
- Company: Join Pinnacle Group, a leader in housing services with a focus on community support.
- Benefits: Enjoy flexible working, enhanced leave, and personal development opportunities.
- Other info: Dynamic role with opportunities for travel and engagement in community events.
- Why this job: Make a real difference in the lives of service families while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Pinnacle Group is looking for a Housing Assistant to join our Homes Team within the Pinnacle Service Families division to provide comprehensive administrative and operational support to Housing officers, Senior Housing officers and Area Managers within a defined local area. The role ensures the efficient delivery of housing management services by coordinating administrative processes, maintaining accurate data, and acting as a key point of contact for families and internal teams.
The Housing Assistant will be based in a local office and responsible for providing a comprehensive support and administration service for regional and area housing services, including responding to enquiries from service families as well as internal and external stakeholders. The role will also be central to the success of the team by planning, monitoring, scheduling and managing Housing Officer appointments and diaries. The Housing Assistant will receive training to act as additional Housing Officer support during peak activity such as unit moves, seasonal increases, open offices and short‑notice demand.
Schedule: Monday to Friday 8:30am to 4:30pm.
Key responsibilities:
- Provide administrative and operational support to the area housing teams relating to the occupancy cycle for pre‑move out, move out, pre‑move in, move in and 14‑day observation visit appointments.
- Coordinate, administer and monitor Housing Officer appointments and diaries, including short‑notice changes and long‑term planning liaising with the area manager and other stakeholders.
- Support, administer and lead the management of garages in liaison with the Garage team and Housing officers.
- Collect, process and upload EAD photos daily within the assigned area.
- Monitor the regional inboxes to support internal enquiries.
- Contribute to ensuring families and the places they live receive a comprehensive and holistic service by booking appointments for patch management, housing surgeries and open offices.
- Support large‑scale and sometimes short‑notice moves that may require regional and national travel with overnight stays, including attending occupancy cycle appointments where required.
- Participate and support events and activities to engage with service personnel and their representatives, including planning, organising and attending one‑off and routine service family housing surgeries and open offices.
- Provide a range of office‑related duties and administration such as first aid representative and health and safety checks.
- Maintain the highest standards of conduct and integrity, ensuring that service families, colleagues and stakeholders are treated fairly, irrespective of race, gender, disability or sexual orientation.
- Support and contribute to initiatives and social value projects.
- Support the production of operational performance and reports, gathering data and information as necessary.
- Contribute to continuous improvement and the development of processes and good practice.
- Provide administrative support to managers.
Key requirements:
- Proven experience in a customer service environment (public or private sector), providing administrative support and handling customer/stakeholder enquiries.
- Strong customer focus with a “families first” mindset and a clear passion for delivering high‑quality services to service families.
- Committed to delivering an exceptional housing service, with the ability to take ownership of issues and see them through to resolution.
- Clear and effective communicator who champions excellent customer service standards.
- Good standard of numeracy and literacy, with the ability to maintain accuracy in administrative tasks.
- Ability to pass security clearance, with flexibility to travel occasionally (nationally and regionally). Applications from ex‑service personnel are welcomed.
Benefits:
- Maternity/Paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Housing Assistant in Belfast employer: Pinnacle Group
Pinnacle Group is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees and the families they serve. With comprehensive benefits such as flexible working arrangements, enhanced pension schemes, and personal development plans, employees are encouraged to grow and thrive in their roles. Located in a community-focused environment, the Housing Assistant position provides meaningful opportunities to make a positive impact on service families while enjoying a collaborative and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Belfast
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Pinnacle Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Pinnacle Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Assistant in Belfast
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Pinnacle Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Pinnacle Group
✨Get to Know Public Sector Values
Before your interview with Pinnacle Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Pinnacle Group.
