Pinnacle Group are looking for an Assistant Property Manager to join our Homes Team and support the delivery of housing management services across a portfolio of affordable housing properties. This is a customer-focused role that will support multiple Property Managers in ensuring residents receive an excellent service, properties are well maintained, and clients' requirements are consistently met. Working closely with residents, Property Managers, clients and contractors, the successful candidate will play a key role in supporting day-to-day housing management activities while helping to create thriving communities and a positive customer experience. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have some experience within housing, residential lettings, customer service or the wider property sector and be looking to develop their career within housing management.They will be an organised and proactive individual with strong communication and relationship-building skills, capable of managing multiple priorities and providing excellent customer service. The successful candidate will be confident working independently and as part of a wider team, with strong administrative skills and a commitment to delivering high standards across their portfolio. This is a predominantly remote, home-based role, with occasional travel required across the Hampshire or West Berkshire regions.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.We’re a people‑first organisation with a values‑driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
- Support Property Managers with the day-to-day management of affordable housing portfolios
- Assist in managing and maintaining client customer portals, ensuring housing management queries are responded to promptly and professionally
- Ensure customer records and client systems are kept fully updated and accurate at all times
- Support the management of void properties, including assisting with viewings, sign‑ups and move‑ins
- Assist with welcoming residents into their new homes and ensuring they receive all relevant tenancy information
- Support residents throughout the tenancy journey, responding to queries and providing excellent customer service
- Assist with estate inspections, repairs reporting and general housing management administration
- Produce reports, correspondence and administrative documentation as required
- Work closely with Property Managers, residents, contractors and clients to ensure service standards are maintained
- Undertake any other reasonable duties as required to support the effective delivery of the housing management service
Key Requirements
- Experience within housing, residential lettings, property management, customer service or an administrative role within a customer‑focused environment
- Strong communication, organisational and IT skills, including proficiency in Microsoft Word and Excel
- Knowledge of affordable housing, residential lettings or the wider property sector would be advantageous
- Ability to work proactively under your own initiative as well as collaboratively within a team environment
- Excellent diary management and administrative skills, with a willingness to work towards a professional qualification such as ARLA or CIH
- Comfortable working remotely while travelling to sites when required
Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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Assistant Property Manager in Basingstoke employer: Pinnacle Group
Pinnacle Group is an excellent employer, offering a supportive work culture that values teamwork and dedication. As part of our Soft FM team in Enfield, you will benefit from ongoing training and development opportunities, ensuring your skills grow alongside the company. Enjoy the satisfaction of working outdoors while contributing to the beautification of our housing sites, all within a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Property Manager in Basingstoke
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Pinnacle Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Pinnacle Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Pinnacle Group's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Assistant Property Manager role at Pinnacle Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Pinnacle Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Pinnacle Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Pinnacle Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Pinnacle Group.
