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For Companies At a Glance
- Tasks: Support Property Managers and deliver excellent customer service across multiple sites.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, professional development, and a range of employee perks.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in affordable housing and strong administrative skills required.
- Other info: Remote role with travel; ideal for proactive individuals who thrive in fast-paced environments.
The predicted salary is between 30000 - 42000 £ per year.
Pinnacle Group are looking for an Assistant Property Manager to join our Homes Division and provide day to day support to the Property Management Team across multiple sites in North West London. This varied, customer facing role includes administrative duties, site attendance and supporting Property Managers across their allocated patches. The successful candidate will act as an ambassador for Pinnacle Group, delivering excellent customer service and travelling between developments as required.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be proactive, organised, and confident managing a diverse workload in a fast paced housing management environment. They will bring strong administrative skills, excellent communication and proven experience in affordable housing or property management. They should be comfortable working independently, supporting lettings and repairs coordination and engaging positively with residents and stakeholders. This is a remote role with travel required to North Kensington, White City Colindale, Watford and Brentford. Ideally, applicants should reside locally.
Key responsibilities will include:
- Assist the Property Manager in managing the administration of the client's customer portal.
- Respond to housing management queries ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
- Support the Property Manager with all required block inspections and site attendance.
- Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Ensure excellent customer service is at the frontier of all interactions and assist with successfully onboarding residents to their new homes.
- Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
- Communicate clearly and effectively with residents, managing the digital customer contact.
- Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
- Develop positive and effective relationships with individual residents, the client and other stakeholders.
Key requirements:
- Experience of affordable housing within a lettings and property management role, including handling repairs, voids, and resident enquiries.
- Strong administrative skills, with the ability to manage documentation, customer portals, and reporting with accuracy and efficiency.
- Excellent communication and customer service abilities, ensuring clear interactions with residents, clients, and stakeholders in a professional and supportive manner.
- Ability to work independently and proactively, managing a busy and varied workload across multiple sites while maintaining high standards of delivery.
- Good IT proficiency, including confidence using Word, Excel, and relevant housing or property management systems.
Our Offer:
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Assistant Property Manager employer: Pinnacle Group
Contact Detail:
Pinnacle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Get to know the company! Research Pinnacle Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to property management. Think about your past experiences and how they relate to the role of Assistant Property Manager at Pinnacle Group.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in affordable housing and property management. We want to see how your skills align with the role of Assistant Property Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role is all about customer service and clear communication, use your application to demonstrate these skills. Whether it’s through your writing style or examples of past interactions, let us know how you’ve effectively engaged with residents and stakeholders.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share instances where you’ve gone above and beyond in previous roles. This could be managing a busy workload or finding solutions to challenges—show us you’re ready to hit the ground running!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity with Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Property Manager and what Pinnacle Group stands for. Familiarise yourself with their values like Trust, Respect, and Delivering Excellence. This will help you align your answers with what they’re looking for.
✨Show Off Your Skills
Highlight your administrative skills and experience in affordable housing during the interview. Be ready to discuss specific examples where you've successfully managed repairs, voids, or resident enquiries. This will demonstrate your capability to handle the diverse workload they mentioned.
✨Customer Service is Key
Since this role is customer-facing, prepare to talk about how you’ve delivered excellent customer service in the past. Think of situations where you’ve gone above and beyond for residents or clients, as this will show you can be a great ambassador for Pinnacle Group.
✨Be Proactive and Organised
The ideal candidate is proactive and organised, so come prepared with examples that showcase these traits. Discuss how you manage your time effectively across multiple sites and how you prioritise tasks to ensure everything runs smoothly.