At a Glance
- Tasks: Manage and coordinate after sales processes for shared ownership properties.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Other info: Inclusive culture with opportunities for personal development and growth.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Experience in administration or customer service with strong organisational skills.
The predicted salary is between 30000 - 33000 £ per year.
Pinnacle Group are seeking an experienced and customer-focused After Sales Administrator to support the delivery of high-quality services across a growing shared ownership portfolio. In this role you will be responsible for managing, coordinating and issuing all management pack requests relating to Shared Ownership and Leasehold property sales and resales. The role will act as a central point of contact for solicitors, leaseholders, housing providers, landlords, managing agents and internal teams, ensuring management packs are prepared accurately, issued within agreed timescales and supported by the relevant compliance and property information.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. This is a full-time, hybrid role with the working hours of 9am-5.30pm Monday-Friday.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
- Monitor and manage the dedicated management pack mailbox, ensuring enquiries are acknowledged and responded to in a timely manner.
- Coordinate the collection of information required for management packs from internal departments and external stakeholders.
- Liaise with legal representatives, leaseholders and internal teams to provide clarification and supporting documentation as required.
- Support sales progression activities to help facilitate successful completions.
- Ensure compliance documentation, leases, planning documents, warranties, service charge information and other key records are stored and readily accessible.
- Maintain up-to-date property, landlord and client records to support efficient pack production.
- Coordinate the collection of all documents and data required for future management pack preparation.
Key requirements:
- Experience in an administrative, property, housing or customer service environment.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience coordinating information across several stakeholders.
- Experience managing shared mailboxes and document management systems.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office and SharePoint.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
After Sales Administrator employer: Pinnacle Group
Pinnacle-Group is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of both students and staff. With opportunities for professional growth and a range of diverse benefits, including training and development programmes, working in Clacton-on-Sea allows you to make a meaningful impact in the community while advancing your career in electrical maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pinnacle Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pinnacle Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace After Sales Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pinnacle Group:Your cover letter is your chance to shine! Tell us why you want to work at Pinnacle Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
