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- Tasks: Lead a dynamic team to ensure seamless compliance and helpdesk operations.
- Company: Pinnacle Group, a market-leading provider of housing and workplace services.
- Benefits: Flexible working, private medical insurance, and personal development plans.
- Why this job: Make a real impact in a people-first organisation that values diversity.
- Qualifications: Experience in compliance, helpdesk management, and strong organisational skills.
- Other info: Join a supportive culture with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 Ā£ per year.
Pinnacle Group are looking to recruit an experienced and highly organised Compliance & Helpdesk Manager to lead a dynamic team and ensure seamless operations across compliance and helpdesk functions. In this role you will manage a site team including a Data Processor, PPM Planner, and Helpdesk Coordinator, while serving as the goāto expert for interpreting KPIs and contract obligations. You will oversee monthly client meetings, compile and deliver accurate reports, and ensure all outputs meet contractual and regulatory requirements.
Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely and efficiently ā helping our clients create spaces that work for everyone.
Who We Are
Pinnacle Group is a marketāleading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, placeābased management and maintenance solutions that enhance the everyday lives of the communities we serve. We are a peopleāfirst organisation with a valuesādriven culture that has stood the test of time ā reflected in the way we care for both our employees and our customers.
Who Weāre Looking For
Weāre looking for someone who not only meets the key criteria below but also embraces our core values ā Trust, Respect, Involve, Challenge and Deliver Excellence ā and is committed to earning and maintaining the confidence of our clients and communities.
Key Responsibilities
- Directly manage and lead three key office staff: the Data Processor, the Helpdesk Coordinator and the PPM Planner.
- Enhance staff performance and utilisation, encouraging the team to deliver their best work.
- Develop a thorough understanding of the contract KPIs to support internal stakeholders.
- Be the goāto resource for explaining KPI details and ensuring the business understands these metrics.
- Coordinate with the team to gather data, request extensions if needed and ensure timely delivery of client outputs.
- Compile and issue all required reports (monthly, weekly, annual, utilities) in line with contractual requirements.
- Represent the department in monthly meetings with the SPV, the authority and the schools, reporting on performance data and office developments.
- Calculate and report monthly on any unavailability and penalty deductions, ensuring accurate tracking of performance failures.
Key Requirements
- Strong understanding of Total FM services.
- Knowledge of statutory and contractual compliance requirements (PPMs, KPIs, SLAs).
- Experience managing helpdesk functions, ensuring timely response and resolution.
- Ability to compile, interpret and present weekly, and annual reports (including utility and compliance reports).
- Familiarity with contract agreements and obligations, including roofing and building compliance.
- Proven experience lineāmanaging multiple roles (e.g., Data Processor, PPM Planner, Helpdesk Coordinator).
- Strong organisational skills for collating data and managing extensions or variations.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. Thatās why we actively welcome applications from people of all backgrounds ā especially those who represent the communities we work with every day. As a colleague, youāll be part of an inclusive and supportive culture where youāre encouraged to thrive. Weāre committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
Benefits
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Compliance and Helpdesk Manager in Thorpe le Soken employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Compliance and Helpdesk Manager in Thorpe le Soken
āØTip Number 1
Get to know the company inside out! Research Pinnacle Group's values and recent projects. This way, when you chat with them, you can show off your knowledge and how you fit into their culture.
āØTip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which is always a bonus!
āØTip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with managing teams and interpreting KPIs. Practising your answers will help you feel more confident when itās time to shine.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Compliance and Helpdesk Manager in Thorpe le Soken
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Compliance and Helpdesk Manager role. Highlight your experience in managing teams, understanding KPIs, and any relevant compliance knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our core values. We love seeing candidates who can connect their personal values with ours.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and manage compliance effectively. Numbers and results speak volumes, so donāt hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures youāre considered for the role. Plus, itās super easy!
How to prepare for a job interview at Pinnacle Group Limited
āØKnow Your KPIs Inside Out
Make sure you have a solid understanding of the key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've interpreted and managed KPIs in your previous positions, as this will show that you can hit the ground running.
āØShowcase Your Leadership Skills
Since you'll be managing a team, it's crucial to demonstrate your leadership abilities. Think of examples where you've successfully led a team, enhanced performance, or resolved conflicts. This will help the interviewers see you as a strong candidate for managing their dynamic team.
āØPrepare for Reporting Questions
Expect questions about compiling and presenting reports. Brush up on your experience with monthly, weekly, and annual reporting, especially in relation to compliance and performance data. Being able to articulate your process will set you apart.
āØEmbrace Their Values
Familiarise yourself with Pinnacle Group's core values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to share how you embody these values in your work. This will show that you're not just a fit for the role, but also for their company culture.
