At a Glance
- Tasks: Manage housing services and support for vulnerable tenants in a caring environment.
- Company: Pinnacle Group, a leading provider of housing and community services.
- Benefits: Competitive salary, flexible working, health insurance, and personal development opportunities.
- Other info: Join a diverse team committed to supporting thriving communities.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Pinnacle Group are looking for a Scheme Manager to oversee the delivery of all housing management and support services within an Extra Care scheme that provides accommodation for vulnerable tenants.
In this role, you will be responsible for safeguarding, tenancy management, health and safety, compliance, resident engagement, service delivery and the effective management of the schemes day-to-day operations to ensure residents receive a high-quality service tailored to their needs.
The ideal candidate will be a compassionate and highly organised housing professional with strong customer service and communication skills, experienced in managing housing or extra care schemes, maintaining health and safety compliance, building positive stakeholder relationships, and supporting vulnerable residents to live independently within a safe, inclusive, and well-managed environment.
This is a full-time, site-based role located in Shrewsbury. The working hours are 9am-5pm, Monday-Friday.
Key responsibilities:
- Ensuring the maintenance of the buildings and grounds
- Conduct regular site inspections and reporting on these both internally and to the client
- Conduct initial investigations into reactive requests relating to defects, carrying out repairs etc
- Respond to emergency situations, sometimes out of hours
- Manage health & safety issues and ensuring health & safety audit tasks are completed
- Manage the site-based staff of cleaners and caretakers
- Proactively communicate with customers and the client
Key requirements:
- Proven experience managing housing, residential, leasehold, or Extra Care schemes, with a strong understanding of tenancy management and resident services
- Ability to oversee H&S requirements, carry out audits and inspections, and ensure compliance with relevant policies and procedures
- Good communication skills in relation to managing relationships with the Client, communicating with external service providers and reporting
- Understanding of building maintenance and ability to manage contractors
- Excellent customer service skills and have a flexible and adaptable approach
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Scheme Manager in Shrewsbury employer: Pinnacle Group Limited
Pinnacle Group is an excellent employer, offering a dynamic work environment in London where you can make a real impact on asset management and compliance. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to delivering high-quality services while ensuring your professional journey is both meaningful and rewarding.
