At a Glance
- Tasks: Support shared ownership customers with enquiries and manage stair-casing and resale processes.
- Company: Pinnacle Group, a leading provider of housing and community services.
- Benefits: Flexible working, personal development plans, and a range of employee perks.
- Other info: Inclusive culture with opportunities for career growth and continuous learning.
- Why this job: Join a people-first organisation making a real difference in communities.
- Qualifications: Experience in shared ownership sales and knowledge of relevant legislation.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an effective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You will play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You will bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing. This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.
We are looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Assisting with general enquiries from shared owners
- Managing requests for staircasing & resales
- Checking S106s and leases
- Listing shared ownership homes on property portals
- Contacting & qualifying prospective buyers
- Preparing & issuing memorandums of sale
- Answering legal enquiries and liaising with solicitors
- Progressing staircasing and resale transactions and recording data
Key requirements:
- Prior experience in shared ownership sales and/or stair-casing
- A good knowledge of the Shared Ownership model
- A good understanding of relevant legislation and guidance
- A good understanding of Shared Ownership leases
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you will be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Shared Ownership Coordinator employer: Pinnacle Group Limited
Pinnacle Group is an excellent employer, offering a dynamic work environment in London where you can make a real impact on asset management and compliance. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to delivering high-quality services while ensuring your professional journey is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Shared Ownership Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who know Pinnacle Group. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of shared ownership and leasehold management. We want you to show off your expertise and how it aligns with our values at Pinnacle Group.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing an effective service to our shared ownership customers, think of scenarios where you can demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shared Ownership Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in shared ownership sales and customer care. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge:Demonstrate your understanding of the Shared Ownership model and relevant legislation in your application. We’re looking for someone who knows their stuff, so include any specific examples that illustrate your expertise.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership and leasehold management. Familiarise yourself with the key processes like stair-casing and resales, as well as relevant legislation. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Customer Care is Key
Since this role is all about providing a customer-focused service, think of examples from your past experiences where you've excelled in customer care. Be ready to discuss how you handled enquiries and resolved issues, as this will demonstrate your ability to support shared ownership customers effectively.
✨Prepare for Legal Questions
Given the legal aspects of the role, such as liaising with solicitors and checking S106s and leases, be prepared to answer questions related to these topics. Brush up on common legal terms and processes so you can speak confidently about them during the interview.
✨Show Your Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think about how you embody these values in your work. Prepare to share specific examples that highlight how you’ve demonstrated these principles in your previous roles, as this will resonate well with the interviewers.
