At a Glance
- Tasks: Support our Helpdesk team with data management and operational troubleshooting.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee perks.
- Other info: Hybrid role with excellent career development opportunities.
- Why this job: Be part of a people-first culture and make a real difference in your community.
- Qualifications: Proven admin skills and proficiency in Office 365 required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Pinnacle are looking for a proactive and detail-oriented individual to join our Service Delivery Helpdesk Team. You will be joining our Soft FM team based in Wickford. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained. The Helpdesk assists with the smooth running and admin for these teams.
The Helpdesk Administrator supports our regional management team by acting as the primary interface with company systems and processes. You\\\'ll be responsible for accurate data input, operational troubleshooting, and ensuring effective use and compliance across our platforms.
If you\\\'re someone who thrives in a fast-paced environment and enjoys solving problems while maintaining high standards of data integrity, we’d love to hear from you.
This is a hybrid role where you will work Monday to Wednesday in the office then remote on Thursdays and Friday.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities
- Support performance management systems.
- Administer workforce management systems.
- Assist with work planning and scheduling.
- Manage fleet and mobile administration.
- Maintain contract SharePoint sites.
- Monitor contract compliance.
- Identify efficiencies.
- Support reporting and client queries.
- Contribute to audits and initiatives– assist with site inspections, training, and corporate quality/environmental goals.
Key Requirements
- Proven administration experience.
- Computer literate and fluent in the use of Office 365.
- Ability to work calmly under pressure.
- GCSE standard in Maths and English.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
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Service Delivery Helpdesk Administrator in Wickford employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer that prioritises a people-first culture, offering a supportive and inclusive work environment in Wickford. With a strong commitment to employee growth through learning and development opportunities, we provide a range of benefits including flexible working arrangements, enhanced pension schemes, and retail discounts, ensuring our team members can thrive both personally and professionally. Join us to be part of a values-driven organisation where your contributions are valued and you can make a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Helpdesk Administrator in Wickford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pinnacle Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pinnacle Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Helpdesk Administrator in Wickford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pinnacle Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Pinnacle Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pinnacle Group Limited!
How to prepare for a job interview at Pinnacle Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
