Pinnacle Group is seeking a Complaints Manager for our Residential Management Services division. You will lead the Complaints Team to ensure fair, timely, empathetic and resolution-focused service across private rented, leasehold and management services.
You will champion a resident-first culture, use insights to reduce service failure and drive improvements, and act as the Ombudsman liaison with responsibility for learning and quality assurance in complaints.
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Senior Complaints & Learning Lead – Housing employer: Pinnacle Group Limited
Pinnacle Group is an excellent employer, offering a dynamic work environment in London where you can make a real impact on asset management and compliance. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to delivering high-quality services while ensuring your professional journey is both meaningful and rewarding.
