At a Glance
- Tasks: Lead and manage security, cleaning, and maintenance teams at a prestigious retail site.
- Company: Pinnacle Group, a market leader in facilities management with a people-first culture.
- Benefits: Competitive salary, inclusive culture, career development, and statutory benefits.
- Other info: Join a diverse team committed to excellence and community service.
- Why this job: Make a real impact by ensuring a secure and well-managed environment for clients.
- Qualifications: SIA Front Line licence, experience in facilities management, and strong organisational skills.
The predicted salary is between 22894 - 27982 £ per year.
Pinnacle Group is looking to recruit an experienced Retail Security Manager to manage the on-site operations for Security, Cleaning and Maintenance teams provided by us to our client. You will be joining our Workplace Team at our client’s prestigious retail site based in Sale. Pinnacle Workplace delivers tailored facilities management solutions across cleaning, security, catering and specialist industrial services. With nearly 600 colleagues nationwide, the team supports clients in manufacturing, retail, education and office environments.
You will be responsible for managing the on-site operations for all three disciplines, including Security, Cleaning and Maintenance teams, in an efficient, well-organised, and innovative manner, whilst maintaining accurate and up-to-date records of business activity, ensuring tight financial controls and SLAs are met. This also includes people management and the associated areas and will be the first point of contact concerning all client queries.
This is a full-time position, working on a two-week rota – which involves working every second weekend.
Week One
Monday 10:30am to 6:30pm
Tuesday 12:30pm to 8:30pm
Wednesday 10:30am to 6:30pm
Thursday 11:30am to 7:30pm
Friday 1:00pm to 9:00pm
Week Two
Monday 10:30am to 6:30pm
Tuesday 12:30pm to 8:30pm
Wednesday 10:30am to 6:30pm
Saturday 9:00am to 5:00pm
Sunday 9:00am to 5:00pm
If you are committed to providing a secure environment and have a strong sense of responsibility, we would love to hear from you.
Who We Are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
Who We’re Looking For
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key Responsibilities will include:
- The management and control of the soft service operation to the agreed specification and the agreed performance, qualitative and financial targets.
- To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business.
- Produce weekly/monthly/quarterly reports as required and provide clear information upon request to the site manager concerning site-specific information and hold overall responsibility for time and attendance management, payroll and HR processes for the site teams.
- To be accountable for excellent service delivery within the soft services team activities and operational objectives, ensuring continuous improvements are made.
- Oversee and ensure robust, successful on-site inductions and training and associated training records are maintained, ensuring service levels and standards are always met.
- Support the client with day-to-day admin tasks, tenant liaison, and supporting visitors and contractors in the client's absence.
Key Requirements
- Valid SIA Badge Front Line licence
- CCTV licence
- Experience in Facilities Management within Cleaning, Security & Maintenance departments.
- Effective and decisive organisational skills and the ability to develop operational teams focused on service delivery.
- Understanding of H&S, Environment and QA procedures.
- Must be able to work every other weekend.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. In addition to statutory benefits such as sick pay, maternity/paternity pay, pension scheme and annual leave, we offer a wide range of benefits at Pinnacle Group, depending on your role or business area.
Retail Security Manager in Sale employer: Pinnacle Group Limited
Pinnacle Group is an excellent employer, offering a dynamic work environment in London where you can make a real impact on asset management and compliance. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to delivering high-quality services while ensuring your professional journey is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Manager in Sale
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Retail Security Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Pinnacle Group Limited. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to Pinnacle Group Limited
Don’t forget to apply for the Retail Security Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Pinnacle Group Limited.
We think you need these skills to ace Retail Security Manager in Sale
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Pinnacle Group Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Pinnacle Group Limited.
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Pinnacle Group Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Pinnacle Group Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Pinnacle Group Limited.
