At a Glance
- Tasks: Manage security, cleaning, and maintenance teams at a prestigious retail site.
- Company: Pinnacle Group, a leading provider of workplace services with a people-first culture.
- Benefits: Flexible working, personal development plans, and comprehensive employee support.
- Other info: Inclusive culture with opportunities for continuous learning and career growth.
- Why this job: Join a dynamic team and make a real impact in a vibrant retail environment.
- Qualifications: SIA badge, experience in facilities management, and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Position Overview Pinnacle Group is looking to recruit a Site Support Manager to manage the on-site operations for Security, Cleaning and Maintenance teams provided by us to our client. You will be joining our Workplace Team at our client’s prestigious retail site based in Sale.
About Pinnacle Workplace Pinnacle Workplace delivers tailored facilities management solutions across cleaning, security, catering and specialist industrial services. With nearly 600 colleagues nationwide, the team supports clients in manufacturing, retail, education and office environments.
Key Responsibilities
- The management and control of the soft service operation to the agreed specification and performance, qualitative and financial targets.
- To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business.
- Produce weekly/monthly/quarterly reports as required and provide clear information upon request to the site manager concerning site-specific information and hold overall responsibility for time and attendance management, payroll and HR processes for the site teams.
- To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.
- Oversee and ensure robust, successful on-site inductions and training and associated training records are maintained, ensuring service levels and standards are always met.
- Support the client with day-to-day admin tasks, tenant liaison, supporting with visitors and contractors in the clients' absence.
Week One Schedule
- Monday – 10:30 am to 6:30 pm
- Tuesday – 12:30 pm to 8:30 pm
- Wednesday – 10:30 am to 6:30 pm
- Thursday – 11:30 am to 7:30 pm
- Friday – 1:00 pm to 9:00 pm
Week Two Schedule
- Monday – 10:30 am to 6:30 pm
- Tuesday – 12:30 pm to 8:30 pm
- Wednesday – 10:30 am to 6:30 pm
- Saturday – 9:00 am to 5:00 pm
- Sunday – 9:00 am to 5:00 pm
Who We’re Looking For
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key Requirements
- Valid SIA Badge Front Line licence – Advantage
- CCTV licence – Advantage
- Experience in Facilities Management within Cleaning, Security & Maintenance departments – advantage, especially Retail Security.
- Effective and decisive organisational skills and the ability to develop operational teams focused on service delivery.
- Understanding of H&S, Environment and QA procedures.
- Must be able to work every other weekend.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
Benefits
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Flexible Working Arrangements
- Employee Assistance Programme
- Personal Development Plans
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Retail Security Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Pinnacle Group Limited. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Retail Security Manager candidates.
✨Directly Apply to Pinnacle Group Limited
Don’t forget to apply for the Retail Security Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Pinnacle Group Limited.
We think you need these skills to ace Retail Security Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Pinnacle Group Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Pinnacle Group Limited.
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Pinnacle Group Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Pinnacle Group Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Pinnacle Group Limited.
