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- Tasks: Lead a team to ensure efficient rent collection and arrears recovery.
- Company: Pinnacle Group is a top UK provider of housing management services.
- Benefits: Enjoy flexible working, retail discounts, and personal development opportunities.
- Why this job: Join a people-first culture focused on community impact and career growth.
- Qualifications: Experience in rent recovery and strong team management skills required.
- Other info: Hybrid work model with 3-4 days in the office; Monday to Friday hours.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are seeking a Rent Collection Team Leader to manage a team of Six Income Collection Officers This is a key role in the management of the overall income team. You will ensure that the rent collection and arrears recovery processes are delivered in a way that is efficient, effective and customer-focused, that rental income is maximised for our clients, and that KPIs are met as we seek to provide a best in class service.
This is a full-time role with a hybrid working pattern of 3-4 days in the office. The working hours are Monday – Friday 9am-5.30pm, although some flexibility maybe required for business needs.
Our Homes division is a leading provider of housing management services across all tenures. A community-focused business, our client base spans central and local government, as well as the development and institutional investment sectors. Alongside over 80,000 homes in management we have two for profit registered provider registrations and a market-leading council partnership acquiring, refurbishing, managing and maintaining a portfolio of 500 properties. In the last three years, in addition to acquiring a residential lettings business, we have secured a major Ministry of Defence contract providing services across a portfolio of 49,000 military homes, as well as a growing client base within the Build to Rent and development sectors.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We\’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We\’re Looking For
We\’re looking for someone who, alongside the key criteria below, will sign up toour values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities:
- To ensure that Income Officers are supported to succeed in their role through effective management, structured supervision, regular check ins and target setting.
- To assist in the preparation of monthly performance reports to our clients, ensuring they are high-quality, timely and accurate.
- To maintain effective working relationships with operational colleagues in our Property Management teams to ensure that the benefits of joint working are realised.
- Work closely with senior colleagues in the Income Team to set the strategic direction, manage growth and deliver continuous improvement.
- Support operational directors in strategic client relationships by advising on income collection issues and providing supporting analysis.
- Risk management – early identification of potential problems, development of risk mitigation strategies, and timely escalation where necessary.
- In this role you will support tenancy sustainment by providing customers with appropriate support, welfare advice and guidance.
Key Requirements:
- An excellent knowledge of rent recovery
- The ability to manage and motivate individuals and teams to deliver required service outcomes.
- Excellent performance management and target setting ability.
- Experience of casework and decision making
- Experience of building strong relationships with internal and external partners and agencies; strong communication skills
- Good understanding of the Welfare Reform Act and of GDPR.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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Rent Collection Team Leader employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Collection Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Rent Collection Team Leader role. Understanding the nuances of income collection and arrears recovery will help you demonstrate your expertise during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing management sector. Engaging with current or former employees of Pinnacle Group can provide valuable insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 3
Prepare to discuss your experience in performance management and team motivation. Be ready to share specific examples of how you've successfully led teams to meet targets and improve service outcomes, as this is crucial for the role.
✨Tip Number 4
Research the latest trends and challenges in rent recovery and welfare reform. Being knowledgeable about current issues will not only impress your interviewers but also show that you're proactive and committed to continuous improvement in the field.
We think you need these skills to ace Rent Collection Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rent Collection Team Leader. Highlight your experience in managing teams and your knowledge of rent recovery processes in your application.
Tailor Your CV: Customise your CV to reflect the key requirements mentioned in the job description. Emphasise your experience in performance management, team motivation, and building relationships with internal and external partners.
Craft a Compelling Cover Letter: Write a cover letter that showcases your alignment with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Use specific examples from your past experiences to demonstrate how you embody these values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Role
Make sure you have a solid grasp of what the Rent Collection Team Leader role entails. Familiarise yourself with the key responsibilities, such as managing a team of Income Collection Officers and ensuring efficient rent collection processes.
✨Showcase Leadership Skills
Prepare examples that demonstrate your ability to manage and motivate teams. Discuss how you've successfully supported individuals in their roles and how you set targets to achieve service outcomes.
✨Know Your Numbers
Be ready to discuss your experience with performance management and target setting. Highlight any relevant metrics or KPIs you've worked with in previous roles, as this will show your understanding of the importance of maximising rental income.
✨Emphasise Relationship Building
Pinnacle Group values strong relationships with clients and communities. Prepare to talk about your experience in building partnerships and how you communicate effectively with both internal and external stakeholders.