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- Tasks: Lead a team to deliver exceptional housing management services for military families.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Flexible working, private medical insurance, enhanced pension, and personal development plans.
- Why this job: Make a real difference in the lives of service families while fostering a collaborative culture.
- Qualifications: Senior management experience in housing or complex operational environments is essential.
- Other info: Join an inclusive culture that values diversity and offers excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Pinnacle Group are looking for a Regional Manager to join our Homes Team within Pinnacle Service Families to deliver exceptional housing management services for military families under the National Accommodation Management Services (NAMS) contract, part of the Defence Infrastructure Organisation’s Future Defence Infrastructure Services programme. Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well‑managed services and advocating for their needs in everything we do.
As Regional Manager, you will lead a team dedicated to making a real difference in the lives of service families, while fostering a culture of collaboration, innovation, and excellence in service delivery. The ideal candidate will bring extensive senior management experience in housing, community services, retail, or other complex operational environments, with a proven ability to deliver service transformation. You will demonstrate strong capabilities in inclusive leadership, stakeholder engagement, coaching, risk and compliance management and project delivery. Knowledge of housing management principles is desirable, along with expertise in health and safety and risk management. A full UK driving licence and the ability to obtain enhanced security clearance are essential, and you must be flexible to travel regularly across London, Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent and Surrey.
Key Responsibilities Will Include:
- Deliver housing management services across the occupancy cycle, ensuring compliance with contractual standards and KPIs.
- Lead large‑scale and short‑notice moves, coordinating resources across regions when required.
- Oversee health, safety, and compliance across all regional operations.
- Coach and develop Area Managers and housing officers, fostering a positive and high‑performing culture.
- Implement effective performance management, succession planning, and recognition programs.
- Role‑model Pinnacle values and maintain a workplace where diversity and well‑being are prioritised.
- Build strong relationships with DIO, military liaison officers, Families Federation, local agencies, and statutory bodies.
- Provide grassroots insight into estate conditions to inform strategic recommendations.
- Drive innovation and continuous improvement to enhance service delivery and colleague experience.
- Produce operational and performance reports, ensuring data‑driven decision‑making, and lead regional risk management, business continuity, and crisis response planning.
Key Requirements:
- Proven senior management experience in housing, community services, retail, or complex operational environments, with a track record in service transformation.
- Strong skills in inclusive leadership, stakeholder engagement, coaching, risk and compliance management, and project delivery.
- Knowledge of housing management principles (desirable), health and safety, risk management, and delivering exceptional customer service.
- Full UK driving licence with flexibility to travel across regions.
- Ability to obtain enhanced security clearance.
Our Offer:
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
Benefits:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
- Company Bonus
Regional Manager employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and community services sectors. Attend industry events or join relevant online groups to meet people who can help you land that Regional Manager role.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and their values. Be ready to discuss how your experience aligns with their mission of delivering exceptional housing management services for military families.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've fostered collaboration and innovation in previous roles, especially in complex operational environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pinnacle team.
We think you need these skills to ace Regional Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and leadership. We want to see how your skills align with our values and the specific requirements of the Regional Manager role.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your ability to deliver service transformation and lead teams effectively. This will help us see the impact you've made in previous roles.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for supporting military families and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team at Pinnacle Group.
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Regional Manager at Pinnacle Group. Familiarise yourself with housing management principles, compliance standards, and the specific needs of military families. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in coaching and developing others, as well as your ability to foster a positive culture. Be ready to discuss how you embody Pinnacle's values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
✨Engage with Stakeholders
Think about how you would build relationships with various stakeholders, including military liaison officers and local agencies. Prepare to discuss your approach to stakeholder engagement and how you can advocate for the needs of service families effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage risks. Prepare for scenario-based questions where you might need to demonstrate your decision-making process in complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
