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- Tasks: Manage residential properties, ensuring excellent service and smooth operations.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, additional leave, and discounts at your favourite retailers.
- Why this job: Join a people-first culture that values trust, respect, and community engagement.
- Qualifications: Strong customer service skills and understanding of building maintenance are essential.
- Other info: Diverse applicants are encouraged, including ex-armed forces personnel.
The predicted salary is between 32000 - 48000 £ per year.
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Pinnacle Group Limited provided pay range
This range is provided by Pinnacle Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Pinnacle Group are looking to recruit an experienced Property Manager to take responsibility for the delivery of all services and actions on the Development and providing excellent levels of customer service to the residents and Client.
You will be joining our Residential Property Management team based in Wandsworth. The Residential Property Management team oversees large, complex residential developments on behalf Institutional Investors, Developers and Residents’ Management Companies, providing comprehensive leasehold and block management services.
The working hours are Monday – Friday 9am – 5.30pm.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Carrying out monthly site inspections using the TouchRight app and reporting on these both internally and to the Client
- Planning and organising Planned Preventative Maintenance quotes and contracts.
- Conducting initial investigation into reactive requests relating to defects, ensuring defects are logged through the correct channels so not to invalidate warranties.
- Responding to emergency situations (sometimes out of hours), co-ordinating contractors and liaising with leaseholders.
- Being responsible for Health & Safety issues and ensuring H&S audit tasks and risk assessments are completed periodically.
- Manage the site-based staff of cleaners, security and concierge.
- Preparing Service Charge budgets and managing the expenditure.
Key requirements:
- Excellent customer service skills and flexible and adaptable approach.
- High level of numeracy and understanding of Service Charges.
- Good communication skills in relation to managing relations with the Client, communicating with external service providers and reporting.
- Understanding of building maintenance and ability to manage contractors.
- A thorough understanding of Leasehold management and all relevant Acts and Legislative requirements required for the role.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Electric Vehicle Scheme
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Consulting
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Property Manager employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Property Manager at Pinnacle Group. Understanding their focus on customer service and site management will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of Pinnacle Group to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with building maintenance and contractor management in detail. Highlight specific examples where you've successfully handled similar responsibilities, as this is crucial for the role.
✨Tip Number 4
Demonstrate your understanding of health and safety regulations relevant to property management. Being able to speak confidently about H&S issues will show your commitment to maintaining safe environments for residents.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Property Manager position at Pinnacle Group Limited. Tailor your application to highlight relevant experience in property management, customer service, and health and safety.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in property management or related fields. Include specific examples of how you've successfully managed properties, dealt with contractors, or handled customer service issues.
Showcase Your Skills: Make sure to showcase your excellent customer service skills, numeracy, and communication abilities. Mention any relevant qualifications or training that align with the key requirements listed in the job description.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your understanding of Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Explain why you are a good fit for their team and how you can contribute to their mission.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
As a Property Manager, excellent customer service is crucial. Prepare specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to resolving issues efficiently.
✨Demonstrate Your Technical Knowledge
Brush up on your understanding of building maintenance, leasehold management, and relevant legislation. Be ready to discuss how you would handle common property management scenarios, such as dealing with defects or coordinating contractors.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential emergency situations you might encounter as a Property Manager and how you would respond. This will demonstrate your problem-solving skills and ability to think on your feet.
