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- Tasks: Manage properties, ensuring a great resident experience and efficient operations.
- Company: Join Pinnacle Group, a leading provider of housing and community services.
- Benefits: Enjoy flexible working, professional development, and a supportive culture.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in property management and strong communication skills are essential.
- Other info: Remote role with travel to East London; diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group is seeking a Property Manager to join our Pinnacle Partnerships Team within the Homes division. In this role, you will deliver comprehensive housing management for a mixed portfolio of properties in East London, ensuring exceptional resident experience through effective tenancy management, legal compliance and efficient operations. Acting as the primary point of contact for residents, you will manage service charge budgets, coordinate repairs and maintenance and support community engagement initiatives that promote ESG values.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will bring proven property management experience and a solid understanding of tenancy and housing legislation. You should be highly organised, approachable and confident in handling diverse responsibilities from resolving resident queries to overseeing compliance and maintenance. Strong communication and problem-solving skills are essential along with the ability to adapt to changing priorities while maintaining a proactive, customer-focused approach. This is a remote role with travel required to East London.
Key responsibilities will include:
- To promote and deliver ESG within your contract and drive community resident experience, offering quarterly resident engagement activities within the site to build the community.
- To manage the overall tenancy journey and management of the site and act as the main point of contact for all residents within the BTR and social rent units.
- Management of the site service charge budget and deliver yearly reporting for end of year service charge accounts.
- To carry out all building management duties for the portfolio including general repairs, monitor defects and estate services such as tendering for contractors including cleaning, gardening and monthly PPM tasks (compliance).
- To be conversant with all H&S aspects associated with the Development and to ensure that the obligations of the landlord and management company (as applicable) are fully discharged, having due regard to the companies H&S policies in place.
- To undertake inspections to check upon the condition of the buildings and grounds, monitoring, consulting and supervising contractors on a weekly basis and provide a report.
- To progress the mobilisation of contracts and undertake duties to onboard properties into management at lease out stage.
- To progress and manage all tenant repairs and log all repairs within KPI timescales through to completion via the PML system and defect monitoring system.
- To carry out all property management duties including move in and move out, deposit release negotiations and general tenancy administration.
- To conduct viewings and move ins for residents and applicants on void properties.
Key requirements:
- Comprehensive property management background, not limited to leasehold or block management, with strong tenancy management skills and thorough knowledge of tenant and housing legislation.
- Ability to build positive and professional relationships with residents and stakeholders.
- Strong written and verbal communication skills combined with excellent problem-solving ability and a proactive approach to resolving issues.
- Highly organised with the capacity to manage multiple priorities efficiently and adapt to changing demands.
- Flexibility to deliver varied working hours on site to meet resident needs.
- ARLA Level 3 and/or MIRPM qualification, or willingness to undertake exams.
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Property Manager employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field, attend industry events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering exceptional resident experiences and promoting community engagement.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of examples from your past roles where you successfully resolved tenant issues or improved operations. This will demonstrate your proactive approach and ability to handle diverse responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Pinnacle Group.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your property management experience and how it aligns with our values at Pinnacle Group. We want to see how you can contribute to delivering exceptional resident experiences!
Showcase Your Skills: Emphasise your strong communication and problem-solving skills in your application. We’re looking for someone who can handle diverse responsibilities, so give us examples of how you've successfully managed tenant queries or compliance issues in the past.
Be Organised: Since this role involves managing multiple priorities, demonstrate your organisational skills in your application. Share how you’ve effectively juggled various tasks in previous roles, especially in property management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Legislation
Brush up on tenancy and housing legislation before your interview. Being well-versed in the legal aspects of property management will not only impress your interviewers but also show that you’re serious about compliance and resident welfare.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with residents and stakeholders in the past. Highlighting your strong verbal and written communication skills will demonstrate your ability to build positive relationships, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully resolved tenant issues or managed conflicts. Sharing these experiences will showcase your proactive approach and problem-solving skills, aligning perfectly with what Pinnacle Group is looking for.
✨Embrace Their Values
Familiarise yourself with Pinnacle Group's core values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how you embody these values in your work, as cultural fit is just as important as qualifications.