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- Tasks: Engage with tenants to recover outstanding rent and charges through various communication methods.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services, focused on community well-being.
- Benefits: Enjoy flexible working arrangements, additional leave, and discounts at your favourite retailers.
- Why this job: Join a people-first organisation that values trust, respect, and excellence in a supportive team environment.
- Qualifications: Experience in income collection and strong communication skills are essential; proficiency in MS Office is a plus.
- Other info: This part-time role offers 22.5 hours per week, with opportunities for personal development and career growth.
Pinnacle Group are looking for a Part-Time Income Collection Officer to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears and ensure we maximise income recovery. You will be guided by the PFI Income Manager and work with the housing management team to ensure delivery of the arrear targets.
This is a part-time permanent office-based role working 22.5hrs across 4 to 5 days between 9am and 5.30pm. Travel will be required to our Brixton, and on occasion to other offices in the PFI contract to provide support/cover if needed (Brockley, Canning Town and Holborn offices).
Key Responsibilities
- Contact tenants to recover outstanding rent and charges using all available methods, including letters, emails, telephone, text messages, and home visits as necessary.
- Draft instructions for legal possession proceedings, serve Notices, conduct home visits, apply for direct payments, attend court on behalf of the Council, and provide appropriate advice and support to enable residents to sustain their tenancies.
- Agree and monitor repayment plans.
- Identify residents requiring specialist welfare benefit or financial inclusion advice and make referrals to the Welfare Advice & Financial Inclusion Officer.
- Communicate and liaise effectively with the Local Authority regarding Housing Benefit claims, with the DWP regarding Universal Credit claims, Social Services, and any other relevant agencies.
- Provide arrears actions and debt reports for the Income Manager.
- Refer accounts to solicitors and liaise with them to obtain settlement of outstanding arrears balances.
- Take ownership of any customer complaints or queries, liaise with the housing team to resolve them, and provide timely feedback to the customer.
- Attend all housing and Income meetings when required.
Key Requirements
- Experience of working in income collection for rents or service charge collection.
- Well-rounded knowledge of welfare benefits.
- Strong communication skills.
- Strong numerical and reporting skills.
- Proficient in MS Office applications (Word, Excel, Outlook).
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Part-Time Income Collection Officer employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Income Collection Officer
✨Tip Number 1
Familiarise yourself with the specific income collection methods mentioned in the job description. Understanding how to effectively communicate with tenants through various channels like letters, emails, and phone calls will give you an edge during interviews.
✨Tip Number 2
Research Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs, as cultural fit is crucial for them.
✨Tip Number 3
Brush up on your knowledge of welfare benefits and housing regulations. Being able to demonstrate your understanding of these areas will show that you're well-prepared for the role and can handle tenant queries effectively.
✨Tip Number 4
Network with current or former employees of Pinnacle Group if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Part-Time Income Collection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income collection, particularly in rent or service charge collection. Use specific examples that demonstrate your skills in communication and numerical reporting.
Craft a Strong Cover Letter: In your cover letter, express your understanding of Pinnacle Group's values such as Trust, Respect, and Excellence. Mention how your personal values align with theirs and provide examples of how you've demonstrated these in previous roles.
Highlight Relevant Skills: Emphasise your strong communication skills and proficiency in MS Office applications. Mention any experience you have with welfare benefits and how it relates to the role, as this is crucial for the Income Collection Officer position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Part-Time Income Collection Officer. Familiarise yourself with income collection methods, tenant communication strategies, and the importance of maintaining low arrears levels.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated with clients or colleagues in the past. Be ready to discuss how you would handle difficult conversations with tenants regarding outstanding payments.
✨Demonstrate Numerical Proficiency
As the role requires strong numerical skills, be prepared to discuss your experience with financial reporting and data analysis. You might even want to brush up on basic calculations or reporting formats that could come up during the interview.
✨Align with Company Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think of examples from your past experiences that demonstrate how you embody these values, and be ready to share them during your interview.
