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- Tasks: Lead and manage Hard and Soft FM services while supporting your team.
- Company: Join Pinnacle Group, a top UK provider of housing and community services.
- Benefits: Enjoy flexible working, enhanced leave, and discounts at your favorite retailers.
- Why this job: Be part of a people-first culture that values trust, respect, and excellence.
- Qualifications: Must have relevant FM qualifications and significant experience in operations management.
- Other info: We welcome diverse applicants, including ex-armed forces personnel.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for an experienced Operations Manager to assist in the delivery our Total FM focused contract with proven ability of delivering Hard and Soft FM services within a challenging environment, demonstrating the ability to work individually as well as managing and supporting a team.
You will be joining our Total FM team based in Swindon. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We\’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We\’re Looking For
We\’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Operational Management of Hard and Soft Services delivered either in-house or by Providers -effective management of Providers on site.
- Manage and develop contributions to Life Cycle planning, implementation and monitoring in consultation with stakeholders
- Ensure compliance with all relevant statutory requirements.
- Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sources
- Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans.
- Manage, monitor, review and improve technical services provided under the contract, either directly or through contractors.
- Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.
- Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
- Assist the Contract Manager to proactively monitor and measure customer satisfaction both quantitively and qualitatively on a regular basis
- Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation\’s strategic and financial aims.
Key requirements:
- City & Guilds Mechanical Engineering qualification
- IOSH Managing Safely qualification
- RP or AP Certification
- Technical qualification in FM or building maintenance services
- Significant experience in both Soft and Hard FM
- Management of Supply Chain
- Implementation of Statutory Compliance PPM tasks.
- Practical knowledge and management of Statutory compliance requirements
- Working knowledge of SFG20
- Knowledge and implementation of SSoWs\’
- Understanding and knowledge of CAFM and BMS systems
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Electric Vehicle Scheme
Operations Manager employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the specific Hard and Soft FM services that Pinnacle Group provides. Understanding these services will help you demonstrate your knowledge during interviews and show how you can contribute to their operational management.
✨Tip Number 2
Highlight your experience in managing supply chains and compliance with statutory requirements. Be prepared to discuss specific examples of how you've successfully implemented these in previous roles, as this aligns closely with the key responsibilities of the Operations Manager position.
✨Tip Number 3
Build a strong understanding of the values that Pinnacle Group stands for: Trust, Respect, Involve, Challenge, and Deliver Excellence. Think about how you can embody these values in your work and be ready to share examples of how you've done this in the past.
✨Tip Number 4
Network with professionals in the facilities management sector, especially those who have experience with Total FM contracts. This can provide you with insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Make sure you understand the key responsibilities and requirements, especially regarding Hard and Soft FM services.
Tailor Your CV: Customize your CV to highlight relevant experience in operational management, particularly in facilities management. Emphasize your qualifications such as City & Guilds Mechanical Engineering and IOSH Managing Safely.
Craft a Compelling Cover Letter: Write a cover letter that reflects Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Share specific examples of how you've successfully managed teams and projects in challenging environments.
Highlight Relevant Skills: In your application, make sure to showcase your practical knowledge of statutory compliance, risk management, and customer satisfaction monitoring. Mention any experience with CAFM and BMS systems as well.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Company Values
Familiarize yourself with Pinnacle Group's core values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with these and provide examples from your past experiences.
✨Showcase Your FM Experience
Highlight your significant experience in both Hard and Soft FM services. Be ready to discuss specific projects where you successfully managed operations, compliance, and stakeholder relationships.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've identified cost-saving or profit-making opportunities within a contract. Discuss how you approached these challenges and the outcomes of your actions.
✨Prepare for Technical Questions
Brush up on your knowledge of statutory compliance requirements, SFG20, and CAFM/BMS systems. Expect technical questions that assess your understanding and practical application of these concepts in real-world scenarios.
