At a Glance
- Tasks: Support military families with housing services and ensure smooth communication.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Flexible working, competitive pay, and a range of employee perks.
- Other info: Join a diverse team committed to excellence and community support.
- Why this job: Make a real difference in the lives of service families while growing your career.
- Qualifications: Experience in administration and knowledge of housing regulations preferred.
The predicted salary is between 25000 - 30000 € per year.
Pinnacle Group are looking to recruit a Home Services Move Assistant to be responsible for helping to create an effective and efficient function with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time. This is a full time role working from Monday - Friday and offers a hybrid working pattern of 2 days in the office each week.
Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities
- Monitoring and managing the dedicated email inbox for home services.
- Acting as the first point of contact for service families, providing prompt and accurate responses to email enquiries.
- Managing the receipt and dispatch of all postal mail related to the Home Services.
- Calculate, process and communicate charges for home services to families.
- Follow up on any outstanding payments and handle any discrepancies.
- Coordinating garages and other in occupancy requests.
- Adding comprehensive and coherent notes to systems and keeping accurate documentation.
Key Requirements
- Knowledge of property management and housing legislation.
- Knowledge of JSP464 and other Tri-Service Accommodation Regulations.
- Experience in an administrative role, preferably in housing or relocation services.
- Organisation and time management: able to meet multiple deadlines.
- Confident, courteous, and professional manner.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Move Assistant employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer, dedicated to fostering a positive workplace culture that prioritises the well-being of both employees and the communities we serve. With a strong commitment to employee growth through comprehensive development opportunities and a flexible hybrid working model, we ensure that our team members can thrive while making a meaningful impact in the lives of military families. Our inclusive environment, coupled with a robust benefits package, makes Pinnacle Group a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Move Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pinnacle Group's values and mission. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience relates to the responsibilities of a Move Assistant, especially around customer service and organisation.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your interest and helps you figure out if Pinnacle Group is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Pinnacle Group and being part of our mission to support Service Families.
We think you need these skills to ace Move Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Move Assistant role. We want to see how you can contribute to our mission of supporting Service Families!
Showcase Your Customer Focus:Since this role is all about putting customers at the centre, share examples of how you've provided excellent service in previous roles. We love hearing about your experiences that demonstrate your commitment to customer satisfaction.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you brush up on property management and housing legislation, especially JSP464 and Tri-Service Accommodation Regulations. Being knowledgeable about these topics will show that you're serious about the role and can hit the ground running.
✨Showcase Your Customer Service Skills
As a Move Assistant, you'll be the first point of contact for service families. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond to help someone.
✨Demonstrate Organisation and Time Management
This role requires juggling multiple tasks and deadlines. Be ready to discuss how you prioritise your workload and manage your time effectively. You could even share a specific example of a busy period and how you handled it.
✨Embrace the Values
Familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. During the interview, relate your experiences to these values and explain how you embody them in your work.
