Pinnacle Group is seeking a Complaints Officer within its Residential Management Services division to lead and resolve complaints across social and private housing. The postholder will ensure fair, timely, empathetic responses and promote a learning culture that drives service improvements.
The role acts as a subject‑matter expert for complaint handling, ensuring compliance with internal policies and Housing Ombudsman codes, while supporting complex residential developments across the UK.
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Senior Complaints Lead - Social Housing (Hybrid, London) employer: Pinnacle Group Limited
Pinnacle Group is an excellent employer, offering a dynamic work environment in London where you can make a real impact on asset management and compliance. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to delivering high-quality services while ensuring your professional journey is both meaningful and rewarding.
