Regional Manager in London

Pinnacle Group are looking for a Regional Manager to join our Homes Team within Pinnacle Service Families to deliver exceptional housing management services for military families under the National Accommodation Management Services (NAMS) contract, part of the Defence Infrastructure Organisation’s Future Defence Infrastructure Services programme.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well‑managed services and advocating for their needs in everything we do.
As Regional Manager, you will lead a team dedicated to making a real difference in the lives of service families, while fostering a culture of collaboration, innovation, and excellence in service delivery. The ideal candidate will bring extensive senior management experience in housing, community services, retail, or other complex operational environments, with a proven ability to deliver service transformation.
You will demonstrate strong capabilities in inclusive leadership, stakeholder engagement, coaching, risk and compliance management and project delivery. Knowledge of housing management principles is desirable, along with expertise in health and safety and risk management. A full UK driving licence and the ability to obtain enhanced security clearance are essential, and you must be flexible to travel regularly across London, Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent and Surrey.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people‑first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities Will Include
Deliver housing management services across the occupancy cycle, ensuring compliance with contractual standards and KPIs.
Lead large‑scale and short‑notice moves, coordinating resources across regions when required.
Oversee health, safety, and compliance across all regional operations.
Coach and develop Area Managers and housing officers, fostering a positive and high‑performing culture.
Implement effective performance management, succession planning, and recognition programs.
Role‑model Pinnacle values and maintain a workplace where diversity and well‑being are prioritised.
Build strong relationships with DIO, military liaison officers, Families Federation, local agencies, and statutory bodies.
Provide grassroots insight into estate conditions to inform strategic recommendations.
Drive innovation and continuous improvement to enhance service delivery and colleague experience.
Produce operational and performance reports, ensuring data‑driven decision‑making, and lead regional risk management, business continuity, and crisis response planning.
Key Requirements
Proven senior management experience in housing, community services, retail, or complex operational environments, with a track record in service transformation.
Strong skills in inclusive leadership, stakeholder engagement, coaching, risk and compliance management, and project delivery.
Knowledge of housing management principles (desirable), health and safety, risk management, and delivering exceptional customer service.
Full UK driving licence with flexibility to travel across regions.
Ability to obtain enhanced security clearance.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
Benefits
Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Vehicle
Company Bonus
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