At a Glance
- Tasks: Oversee complex leasehold casework and manage a team to ensure excellent customer service.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Enjoy flexible working, competitive pay, and a range of perks including retail discounts and private medical insurance.
- Other info: Hybrid role with opportunities for personal development and career growth.
- Why this job: Make a real difference in communities while developing your leadership skills in a supportive environment.
- Qualifications: 2+ years in leasehold management with strong communication and leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Pinnacle Group is looking for a Leasehold Manager to oversee complex customer enquiries and leasehold casework, including compliance, lease interpretation, and specialist transactions, ensuring a consistent customer experience and full alignment with regulatory and client requirements. In this role you will manage a team of 2 Leasehold Coordinators in delivering a seamless and efficient service to customers and clients.
The Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a minimum of 2 years' leasehold experience, with proven supervisory or managerial capability, and a strong track record of handling complex casework, escalations, and lease interpretation, while leading a small team to deliver a consistent, compliant, and customer‐focused service in line with regulatory and client requirements. This is a hybrid role with a requirement of 1 day in the office on Wednesdays in Holborn, London.
Key Responsibilities
- Provide technical oversight on complex casework and lease interpretation.
- Oversee all leasehold and non‐transactional casework across the portfolio.
- Act as escalation point for complex or sensitive cases, including lease breaches, probates, subletting requests, lease interpretation disputes.
- Manage risks associated with leasehold obligations and customer disputes.
- Oversee the handling of enforcement and breach management.
- Support the Staircasing and Resale Manager in interpreting leases on complex transactions including resales, staircasing, remortgages, transfers of equity, certificates of compliance.
- Support responses to solicitor enquiries and legal queries.
- Act as primary point of contact for clients on leasehold matters.
- Liaise with managing agents, solicitors, councils, and internal teams.
- Support mobilisation of new stock, ensuring lease structures are understood.
Key Requirements
- Minimum 2 years experience in leasehold management.
- Minimum 2 years experience in interpreting residential leases.
- Experience in managing complex casework and escalations.
- Prior experience in a leadership role such as team leader, supervisor, or manager.
- Strong communication skills.
Our Offer
We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area. These range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/Paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Leasehold Manager in London employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and develop their careers. With a strong commitment to employee growth, we offer extensive benefits including flexible working arrangements, enhanced pension schemes, and personal development plans, all while working in the vibrant setting of Holborn, London. Join us to make a meaningful impact in housing management while enjoying a supportive workplace that values trust, respect, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Pinnacle Group Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Pinnacle Group Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Pinnacle Group Limited's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Leasehold Manager in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Leasehold Manager role at Pinnacle Group Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Pinnacle Group Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Pinnacle Group Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Pinnacle Group Limited.
