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- Tasks: Manage housing services for military families, ensuring smooth transitions and high-quality support.
- Company: Join Pinnacle Group, a leading provider of housing services with a people-first culture.
- Benefits: Enjoy flexible working, private medical insurance, and discounts at your favourite retailers.
- Why this job: Make a real difference in the lives of service families while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
- Other info: Dynamic role with opportunities for personal development and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners.
This is a full-time role based in Blandford with frequent travel across the South Coast including Poole and Portsmouth. A full UK driving licence is essential. An electric company vehicle is provided.
Key Responsibilities
- Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
- Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
- Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
- Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
- Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
- Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
- Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
- Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
Key Requirements
- Experience in housing management or a customer-focused operational role, in either public or private sectors.
- Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
- Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
- Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
- Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
Housing Officer in London employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector or even military communities. You never know who might have a lead on a Housing Officer role or can put in a good word for you.
✨Tip Number 2
Get familiar with Pinnacle Group and their values. When you land that interview, show them you understand their mission and how you can contribute to delivering excellence for service families.
✨Tip Number 3
Practice your communication skills! As a Housing Officer, you'll need to engage with various stakeholders. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Pinnacle team.
We think you need these skills to ace Housing Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management or customer service. We want to see how your skills align with the role of Housing Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since this role involves engaging with a variety of stakeholders, it’s crucial to demonstrate your strong communication abilities. Use specific examples in your application that illustrate how you’ve successfully built relationships in previous roles.
Highlight Your Organisational Skills: As a Housing Officer, you'll be managing a mobile patch, so we need to see your organisational prowess. Mention any tools or methods you use to stay organised and ensure you meet deadlines, especially when juggling multiple appointments.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you understand the role of a Housing Officer and the specific responsibilities outlined in the job description. Familiarise yourself with Pinnacle Group's values and how they align with your own experiences in housing management or customer service.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, prepare examples that demonstrate your strong communication and relationship-building skills. Think about times when you've successfully navigated sensitive situations or built rapport with clients.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about how you've identified and resolved issues in previous roles. Highlight your ability to manage complaints or tenancy breaches with empathy and professionalism, as this will be crucial in supporting service families.
✨Plan for the Patch
As the role requires managing a mobile patch, think about how you would organise your time and appointments effectively. Be ready to discuss your organisational skills and how you would ensure timely communication with families and stakeholders.