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- Tasks: Manage housing services, support residents, and ensure excellent customer service.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Flexible working, private medical insurance, and retail discounts.
- Other info: Join a diverse team committed to community and personal development.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Experience in housing management and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Pinnacle Group are looking for an experienced Housing Manager to provide a comprehensive and customer focused housing management service to a patch of properties as defined by the Area Housing Manager / Housing Team Manager. The post holder will be responsible for acting as the primary interface with our residents, delivering an excellent customer focused housing management service that achieves our core service objectives with a focus on sustaining tenancies, improving the quality of life of our residents and meeting key performance indicators and contract priorities. You will be joining our Affordable Housing team based in Brockley, Southeast London. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes. This is a full-time, office-based role.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities
- Manage tenancy and leasehold issues as appropriate, undertaking extensive liaison with residents, colleagues, external partners such as the local authority, contractors and the voluntary sector in order to ensure outstanding outcomes for residents at all times.
- Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
- Manage the day-to-day operational delivery of the housing management services upon the patch including responding to complaints and correspondence.
- Managing our response to anti-social behaviour cases.
- Managing the voids process and re-letting of properties within contract targets.
- Ensuring tenancy management issues are dealt with in a timely fashion and in line with council policies / statutory guidelines.
- Leading on liaison with council departments / contractors on arrears management and repairs and maintenance issues.
- Leading on estate inspections on the patch and collaborating with contractors to ensure high standards of cleaning and grounds maintenance are delivered and communal repairs logged and completed as required.
- Leading on resident engagement initiatives upon the patch.
- Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.
Key requirements
- Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities.
- Knowledge of legislation relating to social housing.
- Excellent customer services skill and understanding of the importance of promoting excellent customer service to others, with the ability to always put the resident first, having a positive can-do solution orientated approach.
- Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
- Demonstrable evidence of improving services and performance for tenants and leaseholders.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Housing Manager in London employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pinnacle Group on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Housing Manager.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of social housing legislation. We want to show that we’re not just passionate but also knowledgeable about the field, which will definitely impress the hiring team.
✨Tip Number 3
Practice those customer service scenarios! Think about how we would handle tricky situations with residents. Being able to demonstrate our problem-solving skills will set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the Pinnacle Group family.
We think you need these skills to ace Housing Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management. Use keywords from the job description to show that you understand what Pinnacle Group is looking for.
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, share specific examples of how you've gone above and beyond for residents or clients in your previous roles. We want to see your can-do attitude!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will help us see your communication skills right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you brush up on the key responsibilities and requirements listed in the job description. Understand the legislation relating to social housing and be ready to discuss how your experience aligns with managing tenancy issues and improving services for residents.
✨Showcase Your Customer Service Skills
Pinnacle Group values excellent customer service, so prepare examples of how you've put residents first in previous roles. Think about specific situations where you resolved complaints or improved tenant satisfaction, and be ready to share these stories during the interview.
✨Build Rapport
Since this role involves liaising with various stakeholders, practice building rapport quickly. During the interview, engage with your interviewers by asking insightful questions about their team and the challenges they face. This shows you're genuinely interested in the role and the company culture.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled complex issues in a fast-paced environment. Think of examples where you successfully managed competing priorities or dealt with anti-social behaviour cases. Highlight your solution-oriented approach and how it led to positive outcomes for residents.