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- Tasks: Be the go-to person for helpdesk enquiries and manage daily admin tasks.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, private medical insurance, and discounts at your favourite retailers.
- Why this job: Make a real difference in community services while developing your career.
- Qualifications: Experience in administration and strong computer skills are essential.
- Other info: Inclusive culture with opportunities for personal development and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Pinnacle Group is looking for a highly organised Helpdesk Operator to join our team as the first point of contact for all helpdesk enquiries. In this role, you will be responsible for managing the day-to-day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a key role in maintaining excellent communication between clients, contractors, and internal teams to guarantee smooth operations and timely job completion. You will be joining our Total FM team based in Swanscombe. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
The ideal candidate will bring administration experience within a Facilities Management or similar environment, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative. Due to the nature of this role, an Enhanced DBS check is required.
Key Responsibilities
- Day to day responsibility for the contract office administrative functions.
- Dealing with general enquiries relating to the contract.
- Allocating work orders to internal/external contractors, tracking job progress, implementing escalation procedures and reporting back to clients and contract staff on job progress.
- Ordering of supplies/materials.
- Process Reactive Maintenance works supplier invoices for approval and payment.
- Manage monthly updates in the form of a report, documenting activity monthly, in line with the client report for completed jobs.
- Manage contractor documentation for presentation to client for payment approval.
Key Requirements
- Administration experience working within a FM environment or similar, experience within a challenging environment is essential.
- Strong Computer Literacy.
- Excellent written and oral communication skills.
- Ability to prioritise workload effectively and efficiently.
- Ability to work under own initiative.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Helpdesk Operator in London employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Pinnacle Group. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk operations. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or any relevant projects during interviews. This will help us see how you can contribute to our Total FM team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpdesk Operator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in administration and facilities management. We want to see how your skills align with the role of Helpdesk Operator, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent written and oral communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Highlight Your Initiative: We’re looking for someone who can work proactively, so share examples in your application where you’ve taken the initiative in previous roles. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Operator role and its responsibilities. Familiarise yourself with Pinnacle Group's values and how they align with your own. This will help you demonstrate your enthusiasm and fit for the position.
✨Showcase Your Communication Skills
As a Helpdesk Operator, excellent communication is key. Prepare examples of how you've effectively communicated with clients or team members in previous roles. Be ready to discuss how you handle enquiries and ensure smooth operations, as this will highlight your interpersonal skills.
✨Demonstrate Your Organisational Skills
Since the role involves managing administrative functions, come prepared with examples that showcase your organisational abilities. Discuss how you prioritise tasks, track job progress, and manage workloads efficiently. This will show that you can handle the demands of the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Total FM team and the company culture at Pinnacle Group. This not only shows your interest but also helps you determine if the company is the right fit for you.
