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- Tasks: Lead strategic growth and operational excellence in our Build to Rent portfolio.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, enhanced leave, and a range of employee perks.
- Other info: Be part of an inclusive culture that values diversity and personal development.
- Why this job: Shape the future of property management and make a real impact in communities.
- Qualifications: Proven leadership in property management with strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
Pinnacle Group are looking for an experienced Head of Place by Pinnacle to provide strategic, commercial and operational leadership across our specialist Build to Rent (BTR) and market rental lettings portfolio. This role will be accountable for driving business growth, strengthening commercial performance, delivering exceptional lettings and residential management, and ensuring that Place by Pinnacle provides clients with institutional-grade services. This is a high-impact leadership role responsible for shaping long-term strategy and strengthening our market proposition across an expanding portfolio.
Place by Pinnacle is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes. We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.
The ideal candidate will be a senior leader with proven success in BTR, supported by experience across PRS, lettings or wider property management, combining strong commercial acumen with deep operational expertise. You will demonstrate a track record of driving growth, leading high-performing teams and building excellent client and customer relationships. With a strong understanding of housing legislation and industry standards, you will be customer-focused, collaborative and innovative in your approach, with the ability to drive service improvements and position the business competitively within a fast-growing sector.
Key Responsibilities
- Set and deliver the long-term strategy for Place by Pinnacle, aligning with wider business objectives and growth ambitions.
- Develop and lead a compelling market proposition across BTR, PRS and lettings, ensuring strong positioning and competitiveness.
- Identify, pursue and secure new business opportunities to support continued growth and expansion.
- Provide robust commercial oversight, driving strong financial performance and maximising value.
- Lead all lettings, tenancy management and resident service operations, ensuring consistent and high-quality service delivery.
- Drive exceptional customer service standards, achieving high levels of resident satisfaction and retention.
- Ensure full compliance with housing legislation, regulatory requirements and industry standards.
- Build and maintain strong relationships with clients, developers and investment partners, acting as a trusted senior contact.
- Act as the senior escalation point for complex service or performance issues, ensuring swift and effective resolution.
- Lead, inspire and develop the Place by Pinnacle team, ensuring the right structure, capability and culture to support growth, drive continuous service improvement, and respond to market trends to maintain competitiveness.
Key Requirements
- Proven experience in a senior leadership role within BTR, PRS, lettings or wider property management.
- A values-driven leader who is customer-focused, collaborative, innovative and committed to delivering market-leading services and experiences.
- Demonstrable track record of driving business growth, delivering strong commercial outcomes, and owning P&L performance.
- Strong operational expertise across lettings, tenancy management and resident services.
- Sound knowledge of housing and property legislation, with a strong focus on compliance and best practice.
- Excellent stakeholder and client management skills, with the ability to build, influence and maintain senior relationships.
- Strong commercial acumen, supported by outstanding communication and decision-making capabilities.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Bonus
Head of Place by Pinnacle - BTR in London employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Place by Pinnacle - BTR in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management and lettings sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience in BTR and your track record of driving growth. Share specific examples of how you've led teams and improved service delivery – this will set you apart from the competition.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Pinnacle Group, and express your interest in potential opportunities. A well-timed email can sometimes lead to unadvertised roles or even future openings.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Make sure to tailor your application to reflect our values of Trust, Respect, Involve, Challenge, and Deliver Excellence – it’ll show you’re a perfect fit for our culture!
We think you need these skills to ace Head of Place by Pinnacle - BTR in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Head of Place role. Highlight your leadership experience in BTR, PRS, or property management to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your values align with ours. Share specific examples of how you've driven growth and improved service delivery in previous positions.
Showcase Your Achievements: Quantify your successes! Whether it’s increasing resident satisfaction or driving financial performance, we want to see the impact you’ve made in your previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your BTR Inside Out
Make sure you brush up on your knowledge of Build to Rent (BTR) and the current market trends. Be ready to discuss how your experience aligns with the strategic goals of Place by Pinnacle, and think about specific examples where you've driven growth or improved performance in similar roles.
✨Showcase Your Leadership Style
As a senior leader, it's crucial to demonstrate your leadership style during the interview. Prepare to share stories about how you've inspired teams, tackled challenges, and built strong relationships with clients and stakeholders. Highlight your collaborative approach and how it has led to successful outcomes.
✨Understand the Compliance Landscape
Familiarise yourself with housing legislation and industry standards relevant to the role. Be prepared to discuss how you've ensured compliance in previous positions and how you would maintain high standards at Place by Pinnacle. This shows you're not just focused on growth but also on doing things the right way.
✨Align with Company Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think about how these values resonate with you and prepare examples that illustrate how you've embodied them in your career. This will help you connect with the interviewers and show that you're a great cultural fit.