Commercial Manager in London

Pinnacle Group are looking for a Commercial Manager to join our Asset Management team within the Homes Division, providing commercial oversight across a portfolio of housing, property management and multi-site FM contracts.

The role will lead commercial governance, contract compliance, change control activities, client commercial engagement and supply chain performance, ensuring contractual obligations are met and contract value is protected.

Working closely with operational, finance and leadership teams, the successful candidate will drive commercial performance, manage contractual risk and support mobilisation and transformation projects.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties.

We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a commercially minded professional who can quickly grasp complex information, build credibility with stakeholders and provide practical solutions to business challenges.

They will be confident analysing data, reviewing contractual documentation and challenging processes to improve outcomes, with the ability to identify commercial risks and opportunities and translate them into clear, actionable recommendations.

They will be comfortable working across multiple priorities, influencing decision‑making at all levels and balancing commercial objectives with operational realities.

This is a hybrid role with travel required to Holborn, London.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people‑first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include

• Lead commercial governance activities across a portfolio of housing, property management and FM contracts.
• Provide strategic commercial advice to operational, finance and senior leadership teams.
• Review contract performance to ensure compliance with contractual obligations and service requirements.
• Identify, assess and mitigate commercial risks while maximising contractual opportunities and entitlements.
• Lead change control processes, ensuring variations are managed effectively and contract value is protected.
• Support the preparation, negotiation and agreement of contract variations, amendments and commercial proposals.
• Interpret complex contractual documentation and provide clear guidance to operational stakeholders.
• Build and maintain strong client relationships, leading commercial discussions and influencing positive outcomes.
• Review contract profitability and financial performance, identifying opportunities to improve revenue and margin.
• Support budgeting, forecasting and financial planning activities from a contractual and commercial perspective.
• Monitor and challenge costs, inefficiencies and unrecovered expenditure to improve commercial performance.
• Review and optimise supply chain arrangements to deliver value for money and contractual compliance.
• Support procurement, re‑procurement and supplier performance management activities as required.
• Contribute to contract mobilisation and transformation programmes, ensuring commercial requirements are embedded into delivery plans.
• Produce and present commercial reports, risk assessments and recommendations to senior stakeholders.
• Line manage and develop the Assistant Commercial Manager, providing leadership, coaching and oversight of commercial reporting, governance and risk management activities.

Key Requirements

• Proven commercial management experience within a complex, contract‑driven environment.
• Strong understanding of contract governance, compliance and commercial risk management.
• Experience negotiating commercial matters and building positive relationships with clients and key stakeholders.
• Demonstrable experience leading change control, contract variations and commercial improvement initiatives.
• Strong financial and commercial acumen, with the ability to analyse performance, challenge costs and identify opportunities for value creation.
• Experience interpreting contractual documentation and providing clear, practical commercial guidance to operational teams.
• Degree qualified (or equivalent experience) with a strong commercial and contractual background; professional accreditation such as RICS or CIPS would be advantageous.
• Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex‑armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

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