At a Glance
- Tasks: Manage a diverse portfolio of residential properties across Liverpool and Manchester.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, private medical insurance, and retail discounts.
- Other info: Inclusive culture with opportunities for personal development and career growth.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Liverpool and Manchester. This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties. As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have proven experience in front line housing or property management, with a strong understanding of affordable housing, residential lettings and relevant legislation. You will be confident managing a multi-site portfolio, including voids, sign ups, estate inspections and ASB, and comfortable in a field‑based role with travel across the region. Strong communication, organisation and stakeholder management skills are essential, alongside the ability to work independently in a fast‑paced environment. A full driving licence is required and a CIH or ARLA qualification would be advantageous.
Key Responsibilities
- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign‑ups, mutual exchanges), inventory management, and check‑out appointments.
- Address and manage anti‑social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up‑to‑date tenancy records and ensure full compliance with legal and policy requirements.
Key Requirements
- Strong knowledge of affordable rent housing, residential lettings, HMOs and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in front line housing management.
- Ability to manage the full housing management cycle, including voids, sign‑ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, ranging from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plan
Property Manager in Liverpool employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer, offering a dynamic work environment for Property Managers in the vibrant cities of Liverpool and Manchester. With a strong commitment to employee growth, we provide extensive learning and development opportunities, alongside a comprehensive benefits package that includes flexible working arrangements, private medical insurance, and retail discounts. Our inclusive culture fosters collaboration and innovation, ensuring that you can thrive while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Pinnacle Group, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to property management. Think about your past experiences and how they align with the role at Pinnacle. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Property Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Manager role. Highlight your experience in housing management, especially with affordable housing and residential lettings. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved property management processes or enhanced tenant satisfaction. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. We love seeing genuine enthusiasm!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of affordable housing and relevant legislation. Familiarise yourself with the key responsibilities of a Property Manager, especially around managing voids and estate inspections. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage a multi-site portfolio and handle anti-social behaviour cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Communication is Key
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with tenants and stakeholders in the past, and how you handle difficult conversations.
✨Ask Insightful Questions
Prepare thoughtful questions about Pinnacle Group's approach to property management and community engagement. This not only shows your interest in the company but also gives you a chance to assess if their values align with yours. Think about asking how they measure success in their properties or what challenges they currently face.
