At a Glance
- Tasks: Manage compensation claims and provide top-notch customer support throughout the process.
- Company: Join Pinnacle Group, a leading provider of housing services for military families in the UK.
- Benefits: Enjoy flexible working, enhanced leave, private medical insurance, and personal development opportunities.
- Other info: Hybrid role with a vibrant, inclusive culture that values diversity and growth.
- Why this job: Make a real difference for military families while developing your career in a supportive environment.
- Qualifications: Customer-focused mindset, strong communication skills, and a knack for problem-solving.
The predicted salary is between 30000 - 30044 £ per year.
Pinnacle Group is looking to recruit a Dispute & Compensation Advisor to manage and process compensation claims arising from failed move- ins.
In this role you will ensure customers receive accurate advice, fair compensation outcomes, and a high level of customer service throughout the claims journey.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group.
Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well- managed services and advocating for their needs in everything we do.
This is a hybrid role requiring 3 days in the office each week. The working hours are 8:30 AM – 4:30 PM.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people‑first organisation with a values‑driven culture that has remained consistent for thirty years, living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities
- Provide clear guidance on compensation eligibility and explain the compensation claim process.
- Support and advise customers throughout their compensation journey, ensuring a positive customer experience.
- Liaise with Housing Officers, Regional Managers, and Regional Accommodation Maintenance Services (RAMS) Supplier\" to investigate and confirm failed move-in incidents.
- Gather and review supporting evidence to validate compensation claims.
- Identify discrepancies or missing information and work with relevant stakeholders to resolve issues.
- Maintain comprehensive and accurate records of all claims, investigations, correspondence, and payment transactions.
- Ensure compensation claims are processed within agreed timescales and service level agreements.
- Key Requirements
- Customer-focused and compassionate approach.
- Resilient and confident handling challenging conversations.
- Logical, analytical and solution‑oriented mindset.
- Highly organised with strong attention to detail.
- Collaborative team player who shares knowledge and best practice.
- Proactive and adaptable, with a continuous improvement mindset.
- Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
- #J-18808-Ljbffr
Dispute and Compensation Advisor in Liverpool employer: Pinnacle Group Limited
Pinnacle Group Limited is an excellent employer that values its employees by offering flexible working hours and a commitment to personal development. With a focus on maintaining outdoor spaces in the vibrant community of Orpington, employees can thrive in a supportive and diverse work culture while enjoying opportunities for growth and skill enhancement.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute and Compensation Advisor in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pinnacle Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pinnacle Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dispute and Compensation Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pinnacle Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Pinnacle Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pinnacle Group Limited!
How to prepare for a job interview at Pinnacle Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
