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- Tasks: Assist customers with housing repairs and resolve their queries effectively.
- Company: Leading housing services provider in Liverpool with a supportive team.
- Benefits: Flexible working, medical insurance, pension plans, and career growth opportunities.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a dynamic work environment with hybrid working options.
The predicted salary is between 30000 - 42000 £ per year.
A leading housing services provider in Liverpool is seeking a skilled Customer Services Advisor to join their Homes Team. This hybrid role involves handling calls from customers, resolving complaints, and ensuring precise repair diagnostics.
Candidates should possess strong customer service skills and clear communication abilities. Flexible working arrangements and a dynamic work environment are part of the offer, enhancing career growth through comprehensive benefits including medical insurance and pension plans.
Customer Service Advisor - Housing Repairs (Hybrid) in Liverpool employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Housing Repairs (Hybrid) in Liverpool
✨Tip Number 1
Get to know the company! Research their values and mission, especially in housing services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their Homes Team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls and resolving complaints, try role-playing with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle the precise repair diagnostics they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Advisor - Housing Repairs (Hybrid) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in housing repairs. We want to see how you can bring your unique flair to our Homes Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can help resolve complaints effectively. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills: Since clear communication is key for this role, make sure your application reflects that. Use straightforward language and structure your thoughts well. We love clarity as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in housing repairs. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're proactive and genuinely interested in the position.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service scenarios. Think about times you've successfully resolved complaints or handled difficult situations. This will help you articulate your experience clearly during the interview.
✨Show Off Your Communication Skills
Since clear communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable expressing your thoughts. Remember, it's not just what you say, but how you say it!
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the types of repairs you'll be dealing with, or opportunities for career growth. It shows you're engaged and serious about the role.
