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- Tasks: Support the lettings team with marketing, viewings, and securing lets.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy remote work, flexible hours, and perks like retail discounts and enhanced leave.
- Why this job: Join a people-first culture focused on trust, respect, and community engagement.
- Qualifications: Experience in lettings, strong admin skills, and excellent IT proficiency required.
- Other info: Diverse applicants are encouraged, including ex-armed forces personnel.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group are looking to recruit an experienced Lettings Coordinator to support the Lettings Team with all aspects of lettings which will include marketing, arranging viewings, confirming offers and securing lets for the onsite Lettings Negotiators. In this role you will work proactively and efficiently with the lettings administration team to progress applications to references and agreement signing with residents to ensure that the void turnaround is as prompt as possible. This is a full time, remote working role. You will be joining the Place by Pinnacle team. The specialist Place by Pinnacle brand provides integrated market rental lettings and management services across single family and multi-family properties.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities
- To co-ordinate diaries by booking appointments with applicants as required by the applicant.
- To co-ordinate resident engagement-based activities in line with the resident engagement plan to build the community and provide positive resident involvement.
- To be responsible for managing offers from viewings and liaising with tenants to ensure all relevant information is communicated correctly and efficiently.
- Maintain both good record keeping ensuring confidentiality of all handling of documents and ensure confidential information is not disclosed.
- Develop positive and effective relationships and ensuring that excellent customer service is always delivered.
Key Requirements
- Relevant experience in lettings and property.
- Excellent administrative and communication skills is a must.
- Be able to perform a whole range of housing management and administrative tasks, including general repairs, general property management, and administrative tasks.
- Excellent IT skills (Word, Excel and relevant software).
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Lettings Negotiator employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Negotiator
✨Tip Number 1
Familiarise yourself with the lettings market in your area. Understanding local trends, property values, and tenant needs will help you stand out during interviews and show your commitment to the role.
✨Tip Number 2
Network with professionals in the property sector. Attend local property events or join online forums to connect with others in the industry. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your customer service skills. Since the role involves maintaining excellent relationships with clients, demonstrating your ability to handle customer queries and complaints effectively can give you an edge.
✨Tip Number 4
Research Pinnacle Group's values and culture. Aligning your personal values with theirs and being able to articulate this during discussions can show that you're a great fit for their team.
We think you need these skills to ace Lettings Negotiator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings and property management. Use specific examples that demonstrate your administrative and communication skills, as these are key requirements for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Explain how your personal values align with theirs and how you can contribute to their mission.
Showcase Your IT Skills: Since excellent IT skills are essential, mention your proficiency in relevant software like Word and Excel. If you have experience with property management software, be sure to include that as well.
Highlight Customer Service Experience: Given the emphasis on delivering excellent customer service, provide examples from your past roles where you successfully managed client relationships or resolved issues effectively.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Lettings Experience
Highlight your relevant experience in lettings and property management during the interview. Be ready to discuss specific situations where you successfully managed viewings, offers, or tenant communications, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
As a Lettings Negotiator, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to role-play scenarios, so be prepared to showcase your ability to communicate effectively with both clients and colleagues.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the challenges they face in lettings, or how they measure success in this position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
