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- Tasks: Support residents with housing management and enhance their living experience.
- Company: Join Pinnacle Group, a leading provider of housing services with a people-first culture.
- Benefits: Enjoy flexible working, health insurance, and discounts at your favourite retailers.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Customer service skills and a willingness to learn about housing legislation.
- Other info: Diverse workplace with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group are looking to recruit an experienced Housing Support Officer to deliver an efficient, responsive, and professional housing management service to our residents. In this role you will be managing low-level anti-social behaviour, overseeing voids and lettings in line with contractual requirements, and maximising tenant involvement to enhance customer experience.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key Responsibilities- Tenancy Management.
- Responding to tenants’ enquiries.
- Reporting repairs to properties & Estates.
- Liaising with repair contractors to ensure works are completed within performance indicators and to a high standard.
- Effectively dealing with low level anti-social behaviour.
- To manage void and lettings processes in line with contractual obligations and as per client requirements.
- Ensure customers receive high quality service, by maximising tenant involvement.
- Be responsible for delivering projects assigned by the Area Manager.
- Supporting the production of monthly performance and update reports by effectively liaising with internal and external colleagues.
- Knowledge of housing legislation and current practice is desirable however we will consider candidates with experience in a similar field willing to learn.
- Well-developed team working & customer service skills.
- Resilience to working in an ever-changing environment & a positive attitude.
- Experience of dealing with the public in challenging situations.
- Excellent communication skills (oral and written).
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Housing Support Officer in Leicester employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering excellence and supporting communities. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with tenants and contractors, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Pinnacle Group and contributing to their mission.
We think you need these skills to ace Housing Support Officer in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Support Officer role. Highlight your relevant experience and skills that align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Showcase Your Communication Skills: Since excellent communication is key in this role, use clear and concise language in your application. Don’t forget to demonstrate your ability to handle challenging situations effectively.
Highlight Your Teamwork Experience: We love a good team player! Share examples of how you've worked collaboratively in previous roles, especially in customer service or housing management settings.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Housing Legislation
Brush up on the basics of housing legislation and current practices. Even if you don’t have extensive experience, showing that you’ve done your homework will impress the interviewers and demonstrate your commitment to learning.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you effectively dealt with challenging situations or provided excellent customer service. This role is all about enhancing tenant involvement, so highlighting your ability to connect with people will be key.
✨Demonstrate Teamwork and Resilience
Think of instances where you worked well in a team or adapted to changes in a fast-paced environment. Pinnacle Group values collaboration and resilience, so sharing these stories will resonate with the interviewers.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Good communication is crucial for this role, especially when liaising with tenants and contractors, so make sure you convey your ideas confidently during the interview.
