At a Glance
- Tasks: Manage a diverse portfolio of residential properties and ensure high standards of service.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, enhanced pension schemes, and discounts at your favourite retailers.
- Other info: Be part of an inclusive culture that values diversity and personal development.
- Why this job: Make a real impact in communities while developing your career in property management.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Leeds and Bradford. This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties. As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have proven experience in frontline housing or property management, with a strong understanding of affordable housing, residential lettings and relevant legislation. You will be confident managing a multi-site portfolio, including voids, sign ups, estate inspections and ASB, and comfortable in a field-based role with travel across the region. Strong communication, organisation and stakeholder management skills are essential, alongside the ability to work independently in a fast-paced environment. A full driving licence is required and a CIH or ARLA qualification would be advantageous.
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
- Address and manage anti-social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements.
- Strong knowledge of affordable rent housing, residential lettings, HMOs and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in frontline housing management.
- Ability to manage the full housing management cycle including voids, sign-ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plan
Property Manager in Leeds employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Property Manager in the vibrant regions of Leeds and Bradford, you will enjoy a diverse portfolio to manage while benefiting from flexible working arrangements, comprehensive benefits, and a commitment to maintaining high standards in housing management. Join us to make a meaningful impact in the communities we serve, all while advancing your career in a values-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Leeds
✨Tip Number 1
Get to know the company inside out! Research Pinnacle Group, their values, and the Homes Division. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences in property management and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Property Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Property Manager role. Highlight your frontline housing management experience and any relevant qualifications, like CIH or ARLA, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Showcase Your Communication Skills:Since you'll be dealing with tenants and clients regularly, it's crucial to demonstrate your strong communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Pinnacle Group!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the types of properties you'll be managing. Understand the specifics of affordable housing and residential lettings, as well as any recent changes in legislation. This will show your potential employer that you're proactive and knowledgeable about the field.
✨Demonstrate Your Communication Skills
As a Property Manager, strong communication is key. Prepare examples of how you've effectively managed tenant enquiries or resolved issues in the past. Be ready to discuss how you handle difficult conversations, especially regarding anti-social behaviour or compliance matters.
✨Showcase Your Organisational Skills
With a portfolio of around 700 properties, organisation is crucial. Bring examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or systems you use to keep track of inspections, repairs, and tenant records, as this will highlight your ability to stay on top of things.
✨Align with Their Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think about how your personal values align with theirs and prepare to share specific instances where you've embodied these principles in your previous roles. This will help you connect with the interviewers on a deeper level.
