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- Tasks: Help residents manage their rent and service charges while reducing arrears.
- Company: Join Pinnacle Group, a leading provider of housing services with a people-first culture.
- Benefits: Enjoy a flexible work schedule with 4 days in the office and 1 day remote.
- Why this job: Make a real difference in people's lives by supporting tenants and enhancing communities.
- Qualifications: Strong communication skills and a proactive approach to problem-solving are essential.
- Other info: Be part of a values-driven team that prioritises trust, respect, and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.
The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you. This is a 4-day office-based role with 1 day working remotely.
Key responsibilities will include:
- Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies.
- Take ownership of individual performance targets and contribute to the overall success of the income collection service.
- Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice.
Income Collection Officer employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Collection Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income collection practices and welfare benefits. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence and ensure you can communicate your skills effectively.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully managed challenging situations, especially in income recovery or tenant support. This will demonstrate your proactive and empathetic approach, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Pinnacle Group and contributing to our mission of supporting thriving communities.
We think you need these skills to ace Income Collection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Income Collection Officer. Highlight your experience in income management and any relevant skills that show you can build trust with residents. We want to see how you can bring value to our Homes Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting tenants and how your proactive approach aligns with our values. Remember, we love a good story, so share your experiences that showcase your problem-solving skills.
Showcase Your Communication Skills: As a confident communicator, it's essential to demonstrate this in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've built rapport with residents in challenging situations. We’re all about effective communication here at Pinnacle Group!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing income management and welfare benefits. Familiarise yourself with the key responsibilities of the Income Collection Officer role, especially around reducing rent arrears and engaging with residents. This will show that you're not just interested in the job, but that you understand what it entails.
✨Show Your Empathy
Since this role involves working closely with residents, it's crucial to demonstrate your ability to build trust and rapport. Think of examples from your past experiences where you've successfully supported someone in a challenging situation. This will highlight your proactive and empathetic approach to income recovery.
✨Prepare for Scenarios
Expect to be asked about how you'd handle specific situations, like dealing with a resident who is struggling to pay their rent. Prepare some thoughtful responses that showcase your problem-solving skills and your commitment to delivering excellent service. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Align with Their Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think about how your personal values align with theirs and be ready to discuss this during the interview. Showing that you embrace their core values will demonstrate that you're a good cultural fit for the organisation.
