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- Tasks: Manage housing services for military families, ensuring smooth transitions and high-quality support.
- Company: Join Pinnacle Group, a leading provider of housing services with a people-first culture.
- Benefits: Enjoy flexible working, private medical insurance, and discounts at your favourite retailers.
- Why this job: Make a real difference in the lives of service families while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
- Other info: Dynamic role with opportunities for personal development and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners. This is a full-time role based in Blandford with frequent travel across the South Coast including Poole and Portsmouth. A full UK driving licence is essential. An electric company vehicle is provided.
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities- Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
- Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
- Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
- Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
- Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
- Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
- Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
- Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
- Experience in housing management or a customer-focused operational role, in either public or private sectors.
- Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
- Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
- Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
- Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).
We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Our Offer- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
Housing Officer employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research Pinnacle Group and their values. When you understand what they stand for, you can tailor your conversations to show how you align with their mission and culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think of examples from your past experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and reinforces your enthusiasm for joining the Pinnacle team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management or customer service. We want to see how your skills align with the role of Housing Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since this role involves engaging with a variety of stakeholders, it’s crucial to demonstrate your strong communication abilities. Use specific examples in your application that illustrate how you’ve successfully built relationships in previous roles.
Highlight Organisational Skills: As a Housing Officer, you'll be managing a mobile patch, so we need to see your organisational prowess. Mention any tools or methods you use to stay organised and how you've effectively managed multiple tasks or appointments in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you understand the role of a Housing Officer and the specific responsibilities outlined in the job description. Familiarise yourself with Pinnacle Group's values and how they align with your own experiences in housing management or customer service.
✨Showcase Your Communication Skills
Since the role involves engaging with various stakeholders, prepare examples that demonstrate your strong communication and relationship-building skills. Think about times when you've successfully navigated sensitive situations or built rapport with clients, especially in a housing context.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you would handle challenges related to family wellbeing or housing conditions. Prepare specific scenarios where you've identified issues and implemented effective solutions, showcasing your ability to manage complaints and tenancy breaches diplomatically.
✨Plan Your Journey
As this role requires travel across a mobile patch, ensure you have a plan for how you'll manage appointments and communicate changes effectively. Being organised will not only impress your interviewers but also reflect your readiness for the role's demands.
