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- Tasks: Support housing services and assist with administrative tasks for military families.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, retail discounts, enhanced pension schemes, and personal development opportunities.
- Why this job: Join a people-first culture that champions service families and values diversity.
- Qualifications: No specific experience required; just bring your initiative and strong communication skills.
- Other info: This is a hybrid role with potential travel; perfect for those seeking a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
Pinnacle Group are looking to recruit a Housing Assistant to provide a comprehensive support and administration service for regional and area housing services. The role will include responding to a range of service families as well as internal and external stakeholders. This is a hybrid role which may include travel to other areas. The working hours are Monday - Friday, 8.30am - 4.30pm.
Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities
- Assist in following up unresolved issues as a result of the occupancy cycle (voids) e.g. checking any items raised at pre move in are completed by RAMS if HO is attending another appointment.
- Coordinate, administer and monitor Housing Officer appointments/diaries including short notices changes and long-term planning liaising with the area manager and other stakeholders as required.
- Contribute, lead and support as required in the management and allocation of garages.
- Provide and keep up to date local information for families to improve their lived experience and introduction to a new area with the associated facilities.
- Complete and maintain accurate and detailed records in all operational systems and templates.
Key Requirements
- Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities.
- Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
- Ability to use initiative and make accurate and timely decisions whilst under pressure.
- Ability to interpret and analyse data and performance information, identifying issues and resolution required.
- Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Housing Assistant employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Familiarise yourself with the values of Pinnacle Group, such as Trust, Respect, and Deliver Excellence. During any interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Research the specific challenges faced by housing services, especially in a military context. Being knowledgeable about these issues will allow you to engage in meaningful conversations and showcase your understanding of the role.
✨Tip Number 3
Network with current or former employees of Pinnacle Group. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the Housing Assistant position.
✨Tip Number 4
Prepare to discuss your experience in managing competing priorities and complex issues. Use examples from your past roles to illustrate your problem-solving skills and ability to work under pressure, as these are crucial for the Housing Assistant role.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housing Assistant role at Pinnacle Group. Understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management or administrative roles. Use specific examples that demonstrate your ability to handle complex issues and communicate effectively.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you've embodied them in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing Assistant. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Interpersonal Skills
Since the role involves communicating with various stakeholders, be ready to provide examples of how you've effectively communicated in past roles. Highlight your ability to work well in a team and handle complex issues with empathy.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues under pressure. This will showcase your ability to make timely decisions and manage competing priorities, which is crucial for this role.
✨Emphasise Your Commitment to Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to share how you embody these values in your work and how they resonate with your personal ethos.
