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- Tasks: Provide admin support and respond to resident enquiries in a friendly manner.
- Company: Join Pinnacle Group, a leading provider of housing services in the UK.
- Benefits: Enjoy flexible working, retail discounts, and personal development opportunities.
- Why this job: Make a difference in your community while building valuable skills.
- Qualifications: Strong admin skills and ability to handle enquiries efficiently.
- Other info: Inclusive culture with diverse backgrounds welcomed.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking to recruit a Housing Assistant to provide administrative and organisational support to the Senior Housing Manager and respond to a wide range of enquiries from residents and other customers by providing advice and information at the first point of contact through assessing customer needs in a prompt, efficient and courteous manner. This is an office based role with the working hours of Monday - Friday 9AM - 5PM. You will be joining our Affordable Housing team based in Canning Town. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
The ideal candidate will have strong administrative experience and will be confident handling a high volume of enquiries, accurately recording information and making timely referrals where appropriate.
Key responsibilities
- Answer reception and telephone enquiries and respond to requests for information received by other means such as e-mail, social media, fax or voicemail.
- Accurately collect and record customer information and, where necessary, complete timely referrals to either internal or external contacts as appropriate.
- Provide comprehensive administrative and organisational support to the Senior Housing Manager and other members of the Housing Management team.
- Logging, acknowledging and ensuring responses are issued within the required timescales for correspondence, complaints and members enquiries.
- Assisting the Housing Management Team with access arrangements, tenancy changes, arranging visits / inspections and maintaining up-to-date records.
Key requirements
- Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities.
- Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
- Ability to use initiative and make accurate and timely decisions whilst under pressure.
- Ability to interpret and analyse data and performance information, identifying issues and resolution required.
- Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Housing Assistant employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pinnacle Group. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Think about your past experiences and how they relate to the role of a Housing Assistant. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate effectively. Use clear examples of how you've handled enquiries or resolved issues in the past. This is key for a role that involves a lot of interaction with residents.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in administrative support and customer service. We want to see how your skills align with the Housing Assistant role, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and colleagues, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: As a Housing Assistant, you’ll need to juggle multiple tasks. Be sure to mention any experience you have in managing enquiries or maintaining records efficiently. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Assistant and the key responsibilities involved. Familiarise yourself with Pinnacle Group's values and how they align with your own. This will help you demonstrate your commitment to their mission during the interview.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative tasks. Think about scenarios where you've successfully handled enquiries or resolved issues. This will help you articulate your experience clearly and confidently when asked.
✨Showcase Your Skills
Be ready to discuss your administrative experience and how it relates to managing a high volume of enquiries. Prepare examples that highlight your ability to work under pressure, make timely decisions, and communicate effectively with diverse audiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
