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- Tasks: Be the first point of contact for helpdesk queries and manage job resolutions.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, personal development plans, and a supportive employee assistance programme.
- Why this job: Join a people-first culture where your contributions truly matter and make a difference.
- Qualifications: Excellent customer service skills and proficiency in Microsoft Office are essential.
- Other info: Full training provided; ideal for those who thrive in fast-paced environments.
The predicted salary is between 24000 - 36000 £ per year.
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Pinnacle Group is looking for a proactive and motivated Helpdesk Operative to join our busy Helpdesk team. In this frontline role, you’ll serve as the first point of contact for all incoming helpdesk queries, ensuring all reported jobs are logged accurately and managed efficiently through to resolution. Your day-to-day responsibilities will include overseeing the helpdesk function, providing essential administrative support and coordinating the allocation of work orders to internal maintenance teams
You will be joining our Total FM team who provide integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
This hours of work are between 8am and 6pm, Monday to Friday on rotating shift patterns – 8am to 4pm, 9am to 5pm and 10am to 6pm.
If you thrive in a fast-paced environment, have excellent communication / admin skills and enjoy being the central hub in a service-focused team, we’d love to hear from you. Full training will be provided.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities
- Greet and sign in/out all visitors and subcontractors in accordance with site procedures.
- Respond to student enquiries efficiently via telephone, email, and in person.
- Manage and sort incoming student mail and parcels.
- Log and monitor cleaning and maintenance requests to ensure timely resolution.
- Maintain and update staff key records accurately.
- Perform general administrative duties including photocopying, filing, and document handling.
- Conduct regular audits to ensure compliance with internal procedures.
- Support conferencing operations, including delegate check-in/out and assisting with ad hoc tasks as required.
Key Requirements
- Excellent Customer Service Skills, able to communicate effectively and professionally with a wide range of individuals
- Proficient in Microsoft Office, working knowledge of Word, Excel and Outlook.
- Previous experience in a similar role, ideally within the facilities management or property services sector.
- Capable of working independently and demonstrating initiative in a fast-paced environment.
- Reliable with a proactive attitude and adaptable to changing priorities.
- Basic Understanding of Multi-Trades, awareness or experience in various maintenance trades is advantageous.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those whorepresent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
Benefits
In addition to statutorybenefits such as sick pay, maternity/paternity pay, pension scheme and annual leave, we offer a wide range of benefits at Pinnacle Group, dependant on your role or business area such as:
Flexible Working Arrangements
Employee Assistance Programme
Personal Development Plans
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Helpdesk Operative employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative
✨Tip Number 1
Familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about being the first point of contact, practice responding to common helpdesk queries efficiently and professionally. Role-playing scenarios can help you feel more prepared.
✨Tip Number 3
Get comfortable with Microsoft Office, especially Word, Excel, and Outlook. Consider taking a quick online course or tutorial to sharpen your skills, as proficiency in these tools is essential for managing administrative tasks effectively.
✨Tip Number 4
Network with current or former employees of Pinnacle Group. Use platforms like LinkedIn to connect and ask about their experiences. This can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Helpdesk Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous work in facilities management or similar environments to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and proactive attitude. Mention specific examples of how you've successfully handled helpdesk queries or administrative tasks in the past.
Highlight Key Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with multi-trades. This will demonstrate your capability to manage the diverse responsibilities of the Helpdesk Operative role.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your work.
How to prepare for a job interview at Pinnacle Group Limited
✨Showcase Your Customer Service Skills
As a Helpdesk Operative, you'll be the first point of contact for queries. Be prepared to demonstrate your excellent communication skills and how you've effectively handled customer interactions in the past.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is essential for this role, brush up on your skills in Word, Excel, and Outlook. Consider preparing examples of how you've used these tools in previous roles.
✨Understand the Role's Responsibilities
Review the key responsibilities listed in the job description. Be ready to discuss how your previous experience aligns with tasks like logging maintenance requests and managing administrative duties.
✨Emphasise Your Proactive Attitude
Pinnacle Group values a proactive approach. Think of instances where you've taken initiative in a fast-paced environment and be ready to share those examples during your interview.
