Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage Hard Services operations, ensuring top-notch facility maintenance.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, enhanced pension schemes, and discounts at your favourite retailers.
- Why this job: Join a people-first culture that values trust, respect, and excellence in service delivery.
- Qualifications: Must have relevant qualifications in Mechanical Engineering and significant Hard FM management experience.
- Other info: We welcome diverse applicants, especially from ex-armed forces and their families.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Hard Services Operations Manager role at Pinnacle Group Limited 5 days ago Be among the first 25 applicants Join to apply for the Hard Services Operations Manager role at Pinnacle Group Limited Pinnacle Group are looking for an experienced Hard Services Operations Manager to assist in the delivery our Total FM focused contract with proven ability of delivering Hard FM services within a challenging environment, demonstrating the ability to work individually as well as managing and supporting a team. You will be joining our Total FM team based in Swindon.The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best. Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key Responsibilities Operational Management of Hard Services delivered either in-house or by Providers, effective management of Providers on site. Manage and develop contributions to Life Cycle planning, implementation and monitoring in consultation with stakeholders Ensure compliance with all relevant statutory requirements. Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sources Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans. Manage, monitor, review and improve technical services provided under the contract, either directly or through contractors. Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification. Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service. Assist the Contract Manager to proactively monitor and measure customer satisfaction both quantitively and qualitatively on a regular basis Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’s strategic and financial aims. Key Requirements City & Guilds Mechanical Engineering qualification IOSH Managing Safely qualification RP or AP Certification Technical qualification in FM or building maintenance services Significant experience in Hard FM Management of Supply Chain Implementation of Statutory Compliance PPM tasks. Practical knowledge and management of Statutory compliance requirements Working knowledge of SFG20 Knowledge and implementation of SSoWs’ Understanding and knowledge of CAFM and BMS systems Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Electric Vehicle Scheme Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Referrals increase your chances of interviewing at Pinnacle Group Limited by 2x Get notified about new Service Operations Manager jobs in Swindon, England, United Kingdom . Cambridge, England, United Kingdom 2 weeks ago Swindon, England, United Kingdom 1 week ago Gloucester, England, United Kingdom 1 month ago Gloucester, England, United Kingdom 1 week ago Store Management Apprentice – Assistant Store Manager Stow-On-The-Wold, England, United Kingdom 3 days ago Stroud, England, United Kingdom 1 week ago Store Management Apprentice – Assistant Store Manager Senior Customer Relationship Associate (Deputising for Manager) Abingdon-On-Thames, England, United Kingdom 1 week ago Gloucester, England, United Kingdom 1 week ago Hungerford, England, United Kingdom 2 weeks ago Store Management Apprentice – Assistant Store Manager Oxford, England, United Kingdom 1 week ago Graduate Management Trainee – Chippenham / Trowbridge Cambridge, England, United Kingdom 4 days ago Cirencester, England, United Kingdom 1 week ago Barnsley, England, United Kingdom 5 days ago Swindon, England, United Kingdom 2 weeks ago Swindon, England, United Kingdom 1 week ago Upton St Leonards, England, United Kingdom 1 week ago Cirencester, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Hard Services Operations Manager employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Operations Manager
✨Tip Number 1
Familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Highlight your experience in managing Hard FM services, especially in challenging environments. Be prepared to discuss specific examples where you've successfully led teams or projects, as this will showcase your capability to handle the responsibilities of the role.
✨Tip Number 3
Network with current or former employees of Pinnacle Group on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Stay updated on industry trends related to Hard FM management and statutory compliance. Being knowledgeable about recent developments can help you stand out in discussions and demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Hard Services Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Hard FM management and operational roles. Use keywords from the job description to demonstrate that you meet the key requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Pinnacle Group's values. Emphasise your commitment to Trust, Respect, Involve, Challenge, and Deliver Excellence, and provide examples of how you've embodied these values in your previous roles.
Showcase Relevant Qualifications: Clearly list your qualifications such as City & Guilds Mechanical Engineering, IOSH Managing Safely, and any technical certifications related to FM or building maintenance. This will help establish your credibility for the role.
Highlight Team Management Skills: Since the role involves managing and supporting a team, include specific examples of your leadership experience. Discuss how you've successfully managed teams in challenging environments and improved service delivery.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Technical Knowledge
As a Hard Services Operations Manager, you'll need to demonstrate your understanding of statutory compliance, PPM tasks, and technical services management. Brush up on relevant regulations and be ready to discuss how you've successfully managed these aspects in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage risks. Prepare specific examples where you've identified cost-saving opportunities or improved service delivery, as this will showcase your proactive approach and strategic thinking.
✨Emphasise Team Management Skills
Since the role involves managing and supporting a team, be ready to discuss your leadership style and how you've effectively motivated teams in the past. Highlight any experience you have in building professional relationships with stakeholders to ensure customer satisfaction.