At a Glance
- Tasks: Manage housing services for military families, ensuring smooth transitions and high-quality support.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Enjoy flexible working, private medical insurance, and discounts at your favourite retailers.
- Other info: Inclusive culture with opportunities for personal development and career growth.
- Why this job: Make a real difference in the lives of service families while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners. It is a 12 month fixed term contract role requiring frequent travel between Gosport and Southampton. An electric company vehicle is provided.
Key Responsibilities Will Include:
- Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
- Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
- Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
- Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
- Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
- Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
- Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
- Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
Key Requirements:
- Experience in housing management or a customer-focused operational role, in either public or private sectors.
- Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
- Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
- Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
- Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).
Our Offer:
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
Housing Officer in Gosport employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer, dedicated to supporting service families through a values-driven culture that prioritises trust, respect, and excellence. With a commitment to employee growth and a diverse workforce, we offer extensive benefits including flexible working arrangements, private medical insurance, and personal development plans, all while providing a meaningful opportunity to make a positive impact in the lives of military families across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Gosport
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Pinnacle Group Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Pinnacle Group Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer in Gosport
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Pinnacle Group Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Pinnacle Group Limited
✨Get to Know Public Sector Values
Before your interview with Pinnacle Group Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Pinnacle Group Limited.
